Microsoft Dynamics CRM
(additional information on MS CRM can be found at www.mscrmdemos.com)
Microsoft Dynamics CRM: Unleash the Power of Choice
Microsoft Dynamics CRM is flexible and familiar and fits your business. Unlike other CRM solutions, it gives you a choice in three key areas:
- Deploy on-demand or on-premise—and easily switch options if your needs change.
- Buy it outright, finance, or subscribe.
- Use it within Microsoft Office Outlook, a Web browser, a custom portal, a Microsoft Office SharePoint portal, or a mobile device.
+ Why the Power of Choice Matters
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Every business experiences change. Whether through accelerated growth, mergers and acquisitions, new regulations, or through budget tightening, your business must be ready to adapt to a dynamic business climate.
With Microsoft Dynamics CRM and the Power of Choice, you’re ready to make the most of your investment, adapting to almost any situation
1. Choose on-demand deployment with Microsoft Dynamics CRM Online if
you want a rapid, affordable, and streamlined way to implement
Microsoft Dynamics CRM 4.0. You can pilot it online before you bring it
in-house, or use it indefinitely to reduce the burden on your IT staff and
minimize your costs.
2. Select Microsoft Dynamics CRM 4.0 on-premise deployment for the
ultimate customization and integration capabilities with your existing
Microsoft infrastructure.
3. Meet the needs of different teams with a hybrid approach to
address the needs of different business units or teams in another
geographic location by using an on-demand deployment for some
groups and an on-premise deployment for others.
4. Get true application portability and reduce risk. Move between
on-demand and on-premise deployments seamlessly as your needs
change.The architecture of Microsoft Dynamics CRM makes it easy
and seamless to migrate from one delivery model to another.
5. No matter which deployment option you select, you have choices in how
you buy Microsoft Dynamics CRM and how you give users access to CRM
data.
Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company’s sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.
+ Marketing: A clearer view of customers and more informed marketing investments.
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:
1. customer segmentation
2. campaign planning and execution
3. data extraction and cleansing
4. analytics and reporting
5. marketing/sales collaboration tools
6. information sharing portals
+ Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:
lead and opportunity management
1. account and contact management
2. territory management
3. forecasting and sales analytics
4. offline and mobile device access
5. quick access to products, pricing, and quotes
+ Customer service: Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:
1. account and contact management
2. case and interaction management
3. product and contract management
4. knowledge-base management
5. service scheduling
6. workflow across teams and groups
7. service reporting and analytics
+ Works the way you do
With a streamlined user interface, wizard-based tools, and close integration with Microsoft Office applications, Microsoft Dynamics CRM works the way your people work.
1. Get startedquickly by working in a familiar Microsoft Office Outlook 2007
interface that lets your people manage customer relationships without
having to learn a new application.
2. Empower usersby enabling your people to create workflows and
reports without the assistance of technical support. Instead, they
create them via new wizard-based tools that are easy to use and
maintain.
3. Achieve results by helping your people make more informed decisions
in how and where to invest their time, budget, and resources, with
Microsoft Dynamics CRM's improved planning, forecasting, and
online/offline reporting
features.
+ Works the way your business does
Microsoft Dynamics CRM provides choice and flexibility in how you implement and customize your CRM application so you can achieve the best possible fit for your business.
1. Consistent business processeswith flexible business automation tools
built on the same foundation as Windows, the Windows Workflow
Foundation (WWF).
2. Conduct business globally with full support for multiple languages,
multiple currencies, and across multiple time zones.
3. Model your business accurately with out-of-the-box support for
many-to-many business object relationships and self-referential
business relationships.
+ Works the way technology should
Microsoft Dynamics CRM is a highly flexible CRM system that can grow and change alongside your business, because it's built on industry-standard technology that's both reliable and efficient.
1. Operational efficiency with a new multi-tenant architecture to help
simplify deployment and support and to enable more efficient use of
hardware.
2. Multiple deployment optionsare supported, including on-premise,
partner hosted, and Microsoft-hosted in North America.
3. Enhance scalability and performance with clustering and load
balancing, as well as parallel inbox processing and wide area network
(WAN) performance improvements.
(Additional Microsoft Dynamics CRM demos and materials can be found at
(www.mscrmdemos.com)
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