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CONTACT |
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Headquarters: Weston/Fort Lauderdale, Florida
Phone: (954) 888-9223
Tampa, Florida Office
Phone: (813) 464-2410 |
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info@iescrm.com |
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Microsoft Dynamics CRM Telemarketing Add-On
GrapeCity Telemarketing Add-On provides telemarketing functionality, which is not available in Out-of-Box Microsoft Dynamics CRM 4.0.
The Add-on helps empower your telemarketers to boost sales by enabling them to execute and manage telephone-assisted sales and marketing activities from one connected solution.
Key functionality of Telemarketing Add-On:
- Telemarketing Campaign Management
- Telemarketing Project and Queue creation
- Telemarketer Load balancing
- Guided scripting for Telemarketing calls
- Script Testing and Duplication
- Prospect Call Management
- Efficiency analysis of Telemarketers and Queues
- Reporting Dashboard new
- Enhanced SalesScript Functionality new
- Multilingual support new
- Integration with Do not call Webservice*
- Integration with multiple CTI's.*
* 3rd Party Applications. Available at additional cost.
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| Screenshots of some key functionalities |
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| Reporting Dashboard |
Telemarketing Campaign Management |
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| Telemarketing Queue Creation |
Telemarketing Load Balancing |
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| Script Creation for Telemarketing calls |
Script testing |
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| Prospect Call Management |
Efficiency of Telemarketers, Queues |
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