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CONTACT |
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Headquarters: Weston/Fort Lauderdale, Florida
Phone: (954) 888-9223
Tampa, Florida Office
Phone: (813) 464-2410
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info@iescrm.com |
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Microsoft Dynamics Customization and development, CRM development, Great Plains development, Nav Development and customization provider
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IES offers a full range of development services that can add value
to an organization. We haveextensive experience in developing systems and have a
track record of delivering innovative solutions to specific business problems. Our
development offering ranges from customizations to the products that we implement
to complete custom applications and website development.
Our strength lies in our combination of expertise that encompasses understanding
the business issues our clients face, an in-depth knowledge of the products we supply,
and the expertise of our team in the development technologies that we work with.
With our extensive knowledge of Microsoft products, we can deliver solutions that
leverage the investment businesses have already made in proprietary, industry-specific
software and other productivity tools.
We have particular expertise in delivering solutions that improve businesses through:
Improved data integration: We understand how to integrate data
between third party systems and the ERP systems we provide as well as ERP systems
we don’t provide. By integrating solutions, savings can be made in both time
and effort.
+ Improved
Workflow:
Using workflow technologies to increase
the flexibility and efficiency of business processes and increase the ease with
which staffs engage with their business systems.
+ Improved
Reporting:
Management reporting and business intelligence
solutions.
+ Custom
applications:
IES’s focus is
always to maximize the investment clients’ have already made in existing systems,
But where necessary, we can also deliver custom applications and interfaces tailored
to the specific needs of individual businesses.
IES operates a comprehensive software support desk to assist users.
Support is by telephone via a remote desktop.
We apply rigorous call logging and escalation procedures and provide regular customer
reports outlining the number and nature of all calls handled over a period of time.
These reports can be extremely useful to our clients as a training aid for their
users.
The standard support contract provides assistance during normal office hours. Calls
can be logged by phone, fax, and e-mail or via our website 24x7
We offer extended support contracts to suit clients’ specific needs. We can
build in additional services, extended hours, cover of additional products, and
so on.
+ Standard
Support Contract
This covers:
Full help desk facilities offering a 1-hour response
between 9:00am and
5:00pm ET, Monday to Friday(excluding USA holidays).
Software upgrades (licenses and media).
A comprehensive account management service that
is tailored to suit
the needs of each client individually.
Free details and demonstration of new software
versions when
released.
Invitation to Microsoft and IES
events that provide the opportunity to
talk to Microsoft and meet other users and IES
personnel.
Free training and educational webinars.
+ Software
Upgrades
The cost of an upgraded version of
the software is included in the support contract. Major upgrade releases occur about
every 18 months with interim releases two or three times per major version. Clients
are recommended to upgrade to a major release but not to every interim version.
Interim versions are usually produced to provide additional functionality without
requiring users to wait for a major release.
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