Software Support |
| IES operates a comprehensive software support desk to assist users. Support is by telephone Client systems Dial-In To. |
| We apply rigorous call logging and escalation procedures and provide regular customer reports, concerning the number and nature of all calls handled over a period of time. These reports can be extremely useful to our clients as a training aid for their users. |
| The standard support contract provides assistance during normal office hours. Calls can be logged by phone, fax, and email or via the Website.24hrs per day,7days per week. |
| We offer Extended support contracts to suit clients’ specific needs. We can build in additional services, extended hours, cover of additional products, etc. |
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Standard Support Contract |
| This covers:- |
- Full helpdesk facilities offering a 1-hour response between 9.00am and 500pm Monday to Friday excluding USA holidays.
- Software Upgrades (Licenses and Media).
- A comprehensive Account Management service that is tailored to suit the needs of each client individually.
- Free details and demonstration of new software versions when released.
- Invitation to Microsoft and IES events which provide the opportunity to talk to Microsoft and meet other users and IES personnel.
- Free training and educational webinars.
Software Upgrades |
| The cost of an upgraded version of the software is included in the support contract. Major upgrade releases occur are about every 18 months with interim releases 2 or 3 times per major version. Clients are recommended to upgrade to a major release but not to every interim version. Interim versions are usually produced to provide additional functionality without requiring users to wait for a major release. |
| See also the Support Desk |
For further details about support contact us now |
| Did you know... we offer training courses run by Microsoft certified consultants. |
| Contact us for more information. |
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