SOFTWARE CUSTOMIZATION & DEVELOPMENT FOR DYNAMICS GP, CRM, and NAV
IES offers a full range of development services that can add value to an organization. We have extensive experience in developing systems and have a track record of delivering innovative solutions to specific business problems. Our development offering ranges from customizations to the products that we implement (Microsoft Dynamics GP, CRM, NAV) to complete custom applications and website development.
Our strength lies in our combination of expertise that encompasses understanding the business issues our clients face, an in-depth knowledge of the products we supply, and the expertise of our team in the development technologies that we work with. With our extensive knowledge of Microsoft products, we can deliver solutions that leverage the investment businesses have already made in proprietary, industry-specific software and other productivity tools.
We have particular expertise in delivering solutions that improve businesses through:
We apply rigorous call logging and escalation procedures and provide regular customer reports outlining the number and nature of all calls handled over a period of time. These reports can be extremely useful to our clients as a training aid for their users.
The standard support contract provides assistance during normal office hours. Calls can be logged by phone, fax, and e-mail or via our website 24x7.
We offer extended support contracts to suit clients' specific needs. We can build in additional services, extended hours, cover of additional products, and so on.
Full help desk facilities offering a 1-hour response between 9:00am and 5:00pm ET, Monday to Friday (excluding USA holidays).
Software upgrades (licenses and media).
A comprehensive account management service that is tailored to suit the needs of each client individually.
Free details and demonstration of new software versions when released.
Invitation to Microsoft and IES events that provide the opportunity to talk to Microsoft and meet other users and IES personnel.
Free training and educational webinars.