IES offers a full range of development services that can add value to an organization. We have extensive experience in developing systems and have a track record of delivering innovative solutions to specific business problems. Our development offering ranges from customizations to the products that we implement (Microsoft Dynamics GP, CRM, NAV) to complete custom applications and website development.

Our strength lies in our combination of expertise that encompasses understanding the business issues our clients face, an in-depth knowledge of the products we supply, and the expertise of our team in the development technologies that we work with. With our extensive knowledge of Microsoft products, we can deliver solutions that leverage the investment businesses have already made in proprietary, industry-specific software and other productivity tools.

We have particular expertise in delivering solutions that improve businesses through:

Improved Data Integration

We understand how to integrate data between third party systems and the ERP systems we provide as well as ERP systems we don't provide. By integrating solutions, savings can be made in both time and effort.

Improved Workflow

Using workflow technologies to increase the flexibility and efficiency of business processes and increase the ease with which staffs engage with their business systems.

Improved Reporting

Management reporting and business intelligence solutions.

Custom Applications

Our experienced team can provide expert Microsoft Dynamics GP, CRM, and NAV customization services to businesses of all sizes. IES's focus is always to maximize the investment clients' have already made in existing systems, But where necessary, we can also deliver custom applications and interfaces tailored to the specific needs of individual businesses. IES operates a comprehensive software support desk to assist users. Support is by telephone via a remote desktop.

We apply rigorous call logging and escalation procedures and provide regular customer reports outlining the number and nature of all calls handled over a period of time. These reports can be extremely useful to our clients as a training aid for their users.

The standard support contract provides assistance during normal office hours. Calls can be logged by phone, fax, and e-mail or via our website 24x7.

We offer extended support contracts to suit clients' specific needs. We can build in additional services, extended hours, cover of additional products, and so on.

Standard Support Contract

This covers:

Full help desk facilities offering a 1-hour response between 9:00am and 5:00pm ET, Monday to Friday (excluding USA holidays).

Software upgrades (licenses and media).

A comprehensive account management service that is tailored to suit the needs of each client individually.

Free details and demonstration of new software versions when released.

Invitation to Microsoft and IES events that provide the opportunity to talk to Microsoft and meet other users and IES personnel.

Free training and educational webinars.

Software Updates

The cost of an upgraded version of the software is included in the support contract. Major upgrade releases occur about every 18 months with interim releases two or three times per major version. Clients are recommended to upgrade to a major release but not to every interim version. Interim versions are usually produced to provide additional functionality without requiring users to wait for a major release.