Slowness is one of the most common complaints lodged by Dynamics 365 users. But, as we noted before, the problem isn’t necessarily with the internet connection. Below are some options for users to try and improve performance.
Make sure you aren’t using an older browser like Legacy Edge or Internet Explorer. Many organizations still have these browsers installed. The age of your browser has a significant impact on responsiveness, leading to complaints about Dynamics 365 being slow.
Specific components of Dynamics 365, like Business Central, ended support for older browsers in 2021. Some features and optimizations in Dynamics 365 that only work in modern browsers. Updating the user’s browser is one way to address performance issues. Be careful about using a development version of a browser, as that could lead to instability and security issues.
Dynamics 365 modules come with mechanisms designed to improve the responsiveness of the user interface. If you’re constantly running into issues with slow-loading pages, start by looking at how records get loaded. Dynamics 365 intuitively load records in smaller batches as users scroll through a list. That helps you scale page components to handle larger tables.
Caching the page structure, not the data, also helps it load faster after accessing it the first time. If you have pages with a more complex design, it can help to have the page redesigned to collapse secondary content so that you don’t need to perform daily tasks. Another way to alleviate a slow Dynamics 365 instance is by hiding secondary content not required by users, a department, or the organization.
Pictures and large documents can take longer to download, causing Dynamics 365 slowness. First, look at the size and quality of images you’re uploading to the platform. If you have an add-on app installed to capture images from our device, see if you can adjust the settings to reduce the overall image size.
Try to avoid downloading files if you only need a preview. Instead, try storing the files on an external drive that lets you preview a document or image. You can do that with SharePoint Online or Office 365. Once you’ve done that, create a link to that record within Dynamics 365.
Cutting down on the number of images and documents you store in the solution can help with Dynamics 365 running slow. In addition, it relieves the load burden when executing other routine database maintenance tasks.
To manage Dynamics 365 slow performance effectively, businesses should conduct regular performance testing. Several Dynamics 365 performance testing tools allow IT teams to simulate different usage scenarios, helping identify bottlenecks before they impact real users. By using tools like the Dynamics 365 Performance Analyzer and Browser Developer Tools, organizations can detect and resolve slow-running queries, inefficient scripts, and excessive API calls.
If a user cannot work through issues with a slow instance, admins can check the following areas to see if that’s the root cause of the problem.
Developers can improve the performance of Dynamics 365 by following these tips when designing pages:
Your system admins control the setup of security roles within Dynamics 365. If you’re running into a “Dynamics 365 Insufficient Error” message when you try to access the platform, that means there’s a problem with the access permissions around your role.
It could be that you’ve been set up with bare minimum privileges and must now access a record that requires a higher level of access. Your best bet is to reach out to the system administrator to clarify your security level. If you do require more access to proceed, your manager may need to handle the process of getting you the necessary permissions to continue working with certain records.
If you come across a locked field in one of your pages, it may be due to the system admins enabling additional security that limits what users can edit. They may do this for sensitive information that shouldn’t be changed without explicit permission. You can double-check with the admins to confirm whether the field is locked purposefully or may have been set accidentally.
If there’s a need to change the update permissions around the field, you may need to submit a request ticket to handle that request. From there, it will be up to the admins to determine if you should receive access to the field.
When this error appears, it means that your database is outdated. The admins must upgrade the database once users are no longer logged into the application to fix the error.
Internet eBusiness Solutions assists organizations in making their Dynamics 365 instance run smoothly. Learn more about how you can cut down on problems with Dynamics 365 slowness by setting up a consultation with one of our Microsoft consultants.