Microsoft Dynamics 365 Blog

A look into the world of Microsoft Dynamics.

Alanna Friedberg

Recent Posts

A Guide to Enabling Microsoft Copilot

Posted by Alanna Friedberg on Feb 13, 2024 10:00:00 AM

As one of those involved in ushering in a new age of artificial intelligence (AI) for business purposes, Microsoft developed Copilot to eliminate repetitive customer service, sales, and operational tasks. You can integrate Microsoft Copilot in multiple environments, including Dynamics 365. The rollout began in September 2023 by introducing Copilot into Windows 11. Below is an overview of how to enable Microsoft Copilot in various instances. 

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Topics: Dynamics 365

HubSpot vs. Microsoft Dynamics 365: Which Works Best for Marketing?

Posted by Alanna Friedberg on Feb 6, 2024 10:00:00 AM

Customer relationship management (CRM) tools help businesses manage, coordinate, and organize customer information. They’re essential in helping salespeople manage and track inbound leads and help marketers understand the impact of individual campaigns. HubSpot and Microsoft Dynamics 365 are two of the top CRM solutions organizations use for marketing and sales. Let’s look at Dynamics 365 vs. HubSpot and how their capabilities make it easier to manage functions in both. 

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Topics: Dynamics 365

How to Find Top-Tier Dynamics 365 Support

Posted by Alanna Friedberg on Jan 30, 2024 10:00:00 AM

Microsoft Dynamics suite of business solutions gives small and large organizations access to quality customer relationship management (CRM) and enterprise resource planning (ERP) capabilities. However, it’s always helpful to have consultants available to provide support from the point of installation to ensure that you have the right modules for your business needs. Internet eBusiness Solutions (IES) understands the intricacies of working with various Dynamics implementations, from AX to the current cloud platform, Microsoft Dynamics 365.

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Topics: Dynamics 365

How to Use AI Data Analytics with Microsoft Fabric

Posted by Alanna Friedberg on Jan 23, 2024 10:00:00 AM

Data is everywhere. We send information every time we use a mobile device. Developers leave behind information when they create a new application. Organizations have started realizing the value of harnessing data to aid in digital transformation and gain an industry advantage. Microsoft Fabric provides enterprises with a comprehensive platform with an integrated, end-to-end solution that simplifies data analytics needs.

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Topics: Microsoft Fabric

How Microsoft Copilot and Dynamics 365 Field Service Combine for Great Customer Support

Posted by Alanna Friedberg on Jan 16, 2024 10:00:00 AM

It’s no secret that AI is transforming everything about helping customers, including those in the field. Field service constantly evolves, with organizations dealing with everything from unpredictable economics to changing customer preferences. As always, companies must do more with less and require innovative solutions to make that happen. That’s possible thanks to the combination of Dynamics 365 Field Service and Copilot, Microsoft’s AI-powered assistant that helps accelerate field service productivity.

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Topics: Dynamics 365

What Is Microsoft Azure AI Studio?

Posted by Alanna Friedberg on Jan 9, 2024 8:00:00 AM

We’ve watched as artificial intelligence (AI) quickly transformed how we conduct business. Everything from healthcare to education has undergone tremendous change. Much of that is because of Microsoft’s support for generative AI, including their work with OpenAI, the creators of ChatGPT. The company now makes it easier for developers to create AI applications by introducing Microsoft Azure AI Studio at its Build 2023 event.   

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Topics: azure

Can You Use Microsoft Dynamics as a Healthcare CRM?

Posted by Alanna Friedberg on Jan 2, 2024 10:00:00 AM

Healthcare providers feel the pressure of delivering high-quality care while keeping costs low. Accomplishing that means finding technological solutions capable of helping organizations streamline essential processes, reducing inefficiencies, and improving a patient’s overall experience. Microsoft Dynamics CRM, combined with Microsoft Cloud for Healthcare, helps medical providers accomplish those goals and more. Let’s examine how organizations can benefit from making Microsoft Dynamics their healthcare CRM.  

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Topics: Microsoft Dynamics CRM

Azure and ChatGPT: How Microsoft is Going All-In on Generative AI

Posted by Alanna Friedberg on Dec 19, 2023 10:00:00 AM

Microsoft has placed itself at the forefront of AI research. They’ve integrated AI technology into products like Dynamics 365, Teams, Power Platform, and Microsoft 365. Microsoft and Chat GPT are designed to benefit users at every level of an organization.

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Topics: azure

What Is Microsoft AIM for the Dynamics Ecosystem?

Posted by Alanna Friedberg on Dec 12, 2023 10:00:00 AM

The popularity of Microsoft’s on-premises Dynamics ERP and CRM applications is a testament to their quality and resiliency. However, that has led to hesitation among some organizations regarding embracing Microsoft’s newer technological advances, like Dynamics 365.

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Topics: Microsoft Dynamics

5 Great Use Cases for Dynamics 365 Project Operations

Posted by Alanna Friedberg on Dec 5, 2023 10:00:00 AM

Microsoft showed its commitment to using artificial intelligence through its partnership with OpenAI. At this point, they’re most well-known as the creators of ChatGPT. The company’s Dynamics 365 release wave 1 plan showed how Microsoft would introduce hundreds of AI capabilities within their enterprise resource planning (ERP) solutions. Project managers stand to benefit significantly from Copilot by using AI in project management.

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Topics: Project Management