Microsoft Dynamics 365 Blog

A look into the world of Microsoft Dynamics.

Alanna Friedberg

Recent Posts

Fixing Bank Reconciliation Errors in Business Central

Posted by Alanna Friedberg on Jan 21, 2025 10:00:00 AM

Businesses use bank reconciliation to ensure that cash balances and transactions from bank statements are recorded in the general ledger. During this process, the reviewer looks for discrepancies. If one is found, the two cash amounts are brought into alignment by adjusting for unrecorded transactions, which can include bank fees and deposits not yet cleared.

Dynamics 365 Business Central bank reconciliation is made easier thanks to the tools provided by the platform. You can resolve any issues that might impact budgeting and forecasting. This article provides an overview of how to perform bank reconciliation in Business Central. 


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Topics: Business Central

Top Integrations for Microsoft CRM

Posted by Alanna Friedberg on Jan 14, 2025 10:00:00 AM

Microsoft Dynamics CRM integration can be a complex issue for companies. After all, the basic Microsoft Dynamics 365 CRM platform offers a broad spectrum of tools to drive marketing, sales, and customer service. It even has tools specifically designed to support field service companies by creating work orders for calls and allowing technicians to access customer records remotely.

Evolving dramatically since its inception to support far greater functionality, capability, accessibility, and scalability. The latest iteration of Microsoft Dynamics 365 handles everything from lead generation to insight delivery, so why should a company shop around for integration software?

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Topics: CRM

Demand Planning Software: Why Use Microsoft Dynamics?

Posted by Alanna Friedberg on Jan 7, 2025 10:00:00 AM

Companies rely on demand forecasting to accurately predict the level of demand they should anticipate from sales orders. The goal is to build a reliable, predictive supply chain process. That can prove challenging in an unpredictable business environment. Factors like competitors, geopolitical dynamics, and vendor pricing changes can lead to inaccurate results. Microsoft Dynamics 365’s comprehensive business management suite offers companies a wide array of tools and modules for streamlining operations and making demand planning more seamless.


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Topics: Microsoft Dynamics

3 Benefits of Generative AI for Sales

Posted by Alanna Friedberg on Dec 24, 2024 10:00:00 AM

Customers have made it clear that the old way of doing business is no longer enough. Instead of connecting directly with salespeople, many tend to reach out using digital channels to get answers to questions or make purchasing decisions. Sellers find themselves more in the role of a trusted advisor. That means sellers need tools that allow them to regroup and find other ways to make a difference for customers. That’s why Microsoft has worked to update its Dynamics 365 platform with generative AI for sales.


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Topics: Microsoft Dynamics

7 Tips for Using Dynamics 365 for Inventory Management

Posted by Alanna Friedberg on Dec 17, 2024 10:00:00 AM

Inventory management is critical when it comes to running a successful business. Your company’s efficiency level in controlling stock levels can significantly impact customer satisfaction, operational efficiency, and overall profitability. Microsoft Dynamics 365 offers robust enterprise resource planning (ERP) capabilities. Businesses can harness its comprehensive suite of tools to streamline and optimize their inventory processes. We’ll look at various ways organizations can leverage Dynamics 365 for inventory management.


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Topics: Dynamics 365

How to Use Microsoft AI for Great Customer Experience Insights

Posted by Alanna Friedberg on Dec 10, 2024 10:00:00 AM

Any good business executive understands the key to customer retention is making customers happy. Microsoft has become a pioneer in leveraging artificial intelligence (AI) to enhance the customer experience. Ideally, companies could gain a competitive edge, improved customer retention, and higher revenue growth. Microsoft AI customer insight tools like Customer Insights and Copilot use data organizations obtain from customers to find new opportunities for business growth and ways to increase customer satisfaction. 


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Topics: Dynamics 365

Should Ecommerce Businesses Use Microsoft Dynamics 365?

Posted by Alanna Friedberg on Dec 3, 2024 10:00:00 AM

The current business landscape is more complex than ever. For example, local and federal regulations impact how eCommerce businesses handle customer data. Global events impact the supply chain, which can affect a company’s ability to deliver products on time. You need business applications capable of helping your company users navigate these changes. 

Microsoft Dynamics 365 eCommerce helps your organization do everything from building a new storefront to managing payment transactions. You can easily streamline your eCommerce operations. Let’s look at different ways you can use Dynamics 365 Business Central to optimize your eCommerce functions. 

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Topics: Dynamics 365

Upgrading from NAV to Dynamics 365 Business Central: What You Need to Know

Posted by Alanna Friedberg on Nov 28, 2024 11:03:53 AM

Dynamics NAV is an established, robust enterprise resource planning (ERP) tool that helps organizations manage business functions, including finance, human resources, and supply chain management. However, many companies happy with NAV find themselves needing to extend their ability to scale their ERP solution with company growth. In addition, they’re looking for a solution that lets them operate in the cloud. 

Microsoft Dynamics 365 Business Central expands upon the capabilities provided by Dynamics NAV. Let's examine why companies might want to undergo a NAV to Business Central upgrade and the process involved. 

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Topics: Business Central

Integrating Business Central: Everything You Need to Know

Posted by Alanna Friedberg on Nov 26, 2024 10:00:00 AM

Businesses often find it necessary to integrate different applications with native and third-party applications, which usually presents challenges for IT professionals and developers. One advantage of Dynamics 365 Business Central is that it can be integrated with existing Microsoft environments and popular third-party software. Let’s explore what’s possible with Business Central integration.  

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Topics: Business Central

Business Central: A Guide to On-Prem to Cloud Migration

Posted by Alanna Friedberg on Nov 19, 2024 10:00:00 AM

Are you looking to make your business more agile? One way of doing that is by moving your current Dynamics 365 Business Central instance from on-premises to the cloud. That lets your company unlock benefits like streamlining your operations, cost savings because of fewer server costs, and a greater ability to scale and grow your business. Let’s look at how you migrate Business Central on-premises to Business Central Cloud. 

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Topics: Business Central