Microsoft showed its commitment to using artificial intelligence through its partnership with OpenAI. At this point, they’re most well-known as the creators of ChatGPT. The company’s Dynamics 365 release wave 1 plan showed how Microsoft would introduce hundreds of AI capabilities within their enterprise resource planning (ERP) solutions. Project managers stand to benefit significantly from Copilot by using AI in project management.

As the business landscape evolves, accounting teams encounter new challenges in managing financial data. They also must navigate various regulatory requirements. Company leaders often tap them as a resource to help with organizational decision-making. Meeting these demands requires the help of future-facing technology. Microsoft Dynamics accounting solutions like Business Central provide organizations with powerful financial management capabilities.

The term “metaverse” has become synonymous with gaming and virtual reality in recent years. It’s hard for a lot of people to understand how to apply the concept to everyday life in a practical way. It helps to think of the metaverse as a movement versus a specific market niche. The industrial metaverse leverages immersive technology in the cloud to redefine how people and machines work together. Microsoft looks to embrace the promise of the industrial metaverse to improve how the world functions.  

For years, Dynamics AX’s robust enterprise resource planning (ERP) capabilities provided enterprise users the tools to manage critical business functions like finance, e-commerce, retail, and project management. As the landscape continues to evolve with the introduction of new technology, Microsoft sees Dynamics 365 as the future of ERP solutions.

The cloud-based platform allows organizations to transform into modern digital enterprises. Companies with questions regarding the benefits of Dynamics AX vs. 365 can use this article to determine whether an upgrade is in their best interests.

Today’s fast-paced business landscape makes efficient warehouse management more critical than ever. Companies looking to remain competitive can’t afford to get bogged down in traditional manual processes. They’re often error-prone and slow, leading to a lot of wasted time, money, and resources.  

Leveraging the power of artificial intelligence (AI) in warehouse management transforms operations. It helps businesses optimize their processes, enhance productivity, and boost efficiency. Let’s look at other ways using AI in warehouse management gives companies an edge. 

Microsoft Dynamics 365 has consistently recognized the need to allow businesses to learn everything they can about their customers. The Customer Insights platform provides customer service representatives and their managers with AI and analytics tools that help them make decisions to boost customer satisfaction. These features were made available within the Dynamics 365 Customer Service module.

The introduction of Microsoft Dynamics 365 Copilot represents Microsoft’s embrace of AI-powered technologies based in the cloud. Organizations of all sizes can use Copilot to optimize workflows, discover new business and customer insights, and determine their organization's best course of action.   

Salespeople would love to spend most of their time engaging with customers and helping them find a product that makes them happy. In reality, a lot of the sales day is taken up with administrative tasks that involve a lot of data entry into a CRM and email composition. That’s time lost that could be used to meet new customers.

Microsoft Sales Copilot, formerly Microsoft Viva Sales, gives sellers what they need to speed through data entry and other manual tasks quickly. All the applications you use daily, like your Sales CRM, Microsoft 365, and Microsoft Teams, are turned into a streamlined, AI-powered selling experience.

Sellers must focus on building customer relationships and getting the information necessary to close a deal. Because of the time it takes to complete administrative tasks, sellers often spend less than 40% of their time selling. Instead, salespeople spend most of the day composing emails and ensuring they’ve accurately updated the business customer relationship management (CRM) system.

Microsoft Viva Sales, now known as Microsoft Sales Copilot, assists sellers looking to optimize the time spent on customer interactions. It is an assistant linking information between the Microsoft Dynamics Sales CRM and other systems like Outlook and Teams. This guide explores the benefits of Microsoft Sales Copilot and the features available to benefit sellers.

After introducing new AI advances within the Dynamics environment during Wave 1, Microsoft continues to expand its use of AI as the company rolls out Dynamics 2023 release wave 2. This phase introduces new and enhanced features for Dynamics 365, Viva Sales, and the Supply Chain platform. Users should see updates rolling out between October 2023 and March 2024. There are new innovations designed to provide organizations with the capabilities needed to transform how they do business.

It seems like the only thing anyone’s talking about is the influence of artificial intelligence (AI). We’ve seen companies start integrating AI technology into customer service processes. Microsoft Copilot AI allows businesses to leverage the power of AI into Dynamics 365’s enterprise resource planning (ERP) capabilities. You can reduce manual labor and allow workers to spend more time on critical aspects of their jobs. Let’s look at what you can accomplish with Microsoft Dynamics 365 ERP and AI.