Microsoft’s 2023 Release Wave 1 for Dynamics 365 and Power Platform promises updates and capabilities designed to transform how their customers do business. With hundreds of new features announced across Dynamics 365 applications, capturing all the changes in one blog post would be impossible. However, we did want to shed light on the most prominent updates within Microsoft Dynamics 365 and Power Platform.

Artificial intelligence (AI) 's impact on the business world continues to be felt. Thanks to the company’s partnership with OpenAI, the creator of ChatGPT, Microsoft made the technology a significant part of its Dynamics 365 release wave 1 plan. The changes in Dynamic 365 introduce hundreds of new capabilities within various Dynamics 365 applications. Below is an overview of how the combination of AI and Microsoft Dynamics features prominently in Microsoft’s 2023 release plans.

As the business-to-business (B2B) buyer’s journey evolves, marketers find themselves challenged to find new ways of making connections. Marketing B2B products is more complex, especially when product features aren’t immediately visible to potential customers. Microsoft Dynamics 365 employs B2B marketing automation to help marketers establish personalized experiences to show potential leads how they could benefit from a new product or service.

A shift in work patterns has led to many organizations having a workplace split between remote, in-office, and hybrid workers. Because of that, many have turned to cloud technology to make it easier for employees to collaborate and perform job tasks from any location.

Many who currently have an on-premises instance of Dynamics 365 are looking to switch to the cloud version. Transitioning from Dynamics 365 on-premises to cloud migration can go off-track quickly without a well-thought-out execution plan.

When Toyota started looking for ways to improve process flows in their automobile production lines, they came up with the concept of lean manufacturing. Today, the practice has been adopted in various industries to help companies become more efficient and get ahead of competitors. Dynamics 365 supports lean manufacturing principles by providing capabilities that help organizations cut down on waste and optimize their production flows.

Nonprofits work to improve individual people’s lives, often with minimal resources. Those who dedicate themselves to the effort focus more on doing something fulfilling versus business growth and high profits. The need to achieve maximum efficiency on a smaller budget is a big reason to choose Microsoft Dynamics for nonprofits. It’s ideal for small and medium-sized organizations looking to optimize their work processes to help them achieve their goal of helping as many as possible.

Many small and medium-sized businesses rely on Microsoft Dynamics products to manage data, control business processes, and centralize customer relationship management. As internal and external security threats continue to be a concern, Dynamics 365 customers should learn how to correctly leverage the various security features embedded within the platform. That’s why we’re providing this guide to help organizations protect information that passes through or gets stored in Dynamics 365.

More organizations are starting to understand the benefits of having essential business applications within a single platform. Microsoft 365 and Microsoft Dynamics 365 are both software-as-a-service (SaaS) platforms that fulfill different organizational needs for companies. Let’s look at how the platforms differ and the benefits they offer for organizations working in various industries.

Most organizations today have data held in different business areas. For example, the accounting department might store information in one place, while operations might use a separate database. That doesn’t account for cloud-based enterprise resource planning (ERP), customer relationship management (CRM), and point-of-sale (POS) tools in use.

Having so many disconnected data sources makes it harder to understand what customers want and how your organization can provide them with an optimal experience. That’s where Microsoft Dynamics 365 for AI, which has evolved to Microsoft Dynamics 365 Customer Insights, can be a big help.

In the past, small and medium-sized businesses didn’t always have the resources of large enterprises capable of investing in expensive ERP and CRM platforms. That’s changed thanks to solutions like Microsoft Dynamics 365, which allow companies of any size to participate in the ongoing digital revolution. The platform represents a game-changer for small businesses looking for a powerful solution to support ongoing business growth. Let’s examine how Dynamics 365 for small businesses helps level the playing field.