Microsoft's Dynamics Customer Relations Management package is an all-in-one solution that allows sales representatives, sales managers, customer service agents and customer service managers to coordinate efforts through one sophisticated interface. Because Microsoft's CRM can be used anywhere, it's perfect for reps and managers who need to connect to the team remotely.
The CRM program addresses the specific needs of each user category:
Sales: Sales people are able to move through each stage of the sales process from within one screen. Every function, from identifying leads to using social media, is visible at all times.
Customer Service: For the customer service team, the program helps to resolve issues quickly and efficiently. Customer history is easily accessible, along with information to help solve common issues.
Managers: For managers, CRM makes it easy to track team performance, identify trends and optimize performance.
The CRM has an intuitive, user-friendly interface. But to tap into the program's power, users need training. Microsoft works through trusted partners to deliver CRM training around the world. Every trainer is individually certified by Microsoft, to ensure up-to-date, quality education.
Internet eBusiness Solutions, Inc. (IES) is your connection for Microsoft CRM training in Florida. We're an award-winning leader in Microsoft business software sales, development, implementation, and business process consulting. IES is a Microsoft Certified Gold Solutions Partner, authorized to offer the highest levels of CRM training.
IES offers regular classroom training sessions, as well as on-site trainings for companies of all sizes. To learn more, please contact us.