Dynamics 365 for Ecommerce

Dynamics 365 for ECOMMERCE

Stay ahead of changes within ecommerce with Microsoft Dynamics 365. With tech-savvy customers looking for better experiences from businesses, companies can take charge by leveraging the solution’s powerful automation and intelligence capabilities.

As consumer demands evolve, Dynamics 365 ecommerce gives businesses a future-ready platform that supports rapid innovation, mobile-first experiences, and frictionless buying journeys. With robust D365 commerce tools, you can quickly respond to new trends and deliver exceptional value to your customers at every touchpoint.

Create an Omnichannel Ecommerce Platform with Dynamics 365 for Commerce

Stay connected to current and emerging channels for improved customer interactions. A customer can shift from browsing your storefront on their laptop to adding items to the shopping cart on their tablet, then completing the purchase from their mobile phone. In addition, business owners can accept various modern payment methods using different currencies.

With Dynamics 365 retail and ecommerce features, your brand can deliver a truly unified commerce experience. This includes seamless transitions between physical and digital channels, giving customers the flexibility to shop when, where, and how they want. D365 retail functionality enables integrated loyalty programs, real-time inventory updates, and unified customer profiles for more consistent service.

Dynamics 365 for Commerce makes it easy to update your online product catalog and related pricing. The platform lets you make changes from a centralized location to reflect on all product pages. In addition, you can set up additional upselling opportunities when visitors navigate to different online store areas.

Empower your team with the ability to create and launch targeted campaigns or flash sales across channels in just a few clicks. With Microsoft Dynamics 365 commerce, you can also leverage AI-driven recommendations to surface relevant products and increase cart size

Build a Customized Web Storefront

Increase sales for your business by making your online storefront available 24/7. That way, customers can make purchases at any time. In addition, Internet eBusiness Solutions (IES) can provide you with access to its Dynamics 365 ecommerce Manager to handle your storefront construction. That way, you can get your ecommerce site up in no time so that you can bring in more revenue.

With a highly customizable D365 commerce storefront, you control branding, site structure, and customer journey — from homepage to checkout. Choose from pre-built modules or design your own to meet unique business needs, whether you’re a B2C retailer, wholesaler, or hybrid operation.

Autogenerate web storefront
Decide what inventory to offer to customers
Pass online orders directly into your order entry system
Ensure product and pricing accuracy

IES’s Microsoft Dynamics 365 ecommerce connection manager takes care of the details of setting up your storefront. Once it’s done, employees can add new items as needed using a simple data entry process. In addition, you can automatically generate a new server page for every product.

Once you get going, IES’s Dynamics 365 ecommerce Manager can provide online sales information and run processes to help reduce overhead costs. That means your employees don’t have to spend as much time on the phone and dealing with paperwork, saving store owners using Dynamics 365 retail ecommerce money on operational costs.

Leverage automated workflows to synchronize product catalogs, pricing, and promotions across multiple online stores or locations. D365 retail and commerce users can also set up rules-based pricing, custom product bundles, and localized content for different markets.

Available ecommerce features

Customer view of online order status
Ability to set preferred pricing levels for your most loyal customers
Support for multiple currency types and extended pricing

Connect Apps for Better Insights

Dynamics 365 lets you connect Power Apps and Dynamics 365 Customer Insights to help you unify your view into data from business-to-consumer (B2C) online interactions. From there, you can create individual customer views to help predict their needs. That way, you can steer them toward products they might be interested in purchasing from your ecommerce store.

You can also gain insight into customer behavior by analyzing how customers interact with your company across different channels. Understanding their behavior helps you optimize your end-to-end customer journey. In addition, all the information you collect becomes available in real-time, giving you a complete picture of your customers.

Integrating Dynamics 365 ecommerce with analytics tools like Power BI empowers your team to visualize sales trends, identify high-performing products, and make informed decisions faster. Monitor KPIs across digital and in-store channels — all from a centralized dashboard in Microsoft Dynamics 365 commerce.

Eyal Lalo

President of Invicta Watch Company of America

Invicta strives on quality and precision. We have been using Dynamics GP for quite some time and also integrated the eCommerce Manager by IES. IES has shown that it can provide the kind of services we need to grow with our dynamic business and assist us at any time with accuracy.

John Harris

Managing Director, Coral Gables Trust

At Coral Gables Trust we strive to provide our customers the best possible care and attention as a wealth and investment management trust company. It is important for us to have a proven CRM technology and an experienced trusted solution partner to implement and render ongoing quality support.

Dan Grossman

CPA

We have been using Great Plains for almost 15 years since the DOS version. Now we manage over 350 plus companies in GP. We tried a few local partners but I can attest that we could not have grown our business without the consultative approach of IES.

Effortless Dynamics 365 Ecommerce Integration

One of the most powerful advantages of Dynamics 365 ecommerce is the ability to seamlessly integrate with your existing business systems. Whether you use ERP, CRM, or third-party logistics solutions, D365 commerce and D365 retail allow for easy connections and automation. This means less manual work, fewer errors, and a unified data source you can trust. IES specializes in designing and deploying tailored Dynamics 365 ecommerce integration strategies to accelerate your digital transformation.

Scale for Business Growth

Dynamics 365 lets you successfully scale your website store to accommodate traffic from around the world at any time of the day. The system supporting products like Dynamics 365 Retail ecommerce can grow with your business.

Supported by cloud-based architecture built to scale
No need to constantly upgrade and manually expand your backend
Enterprise resource planning (ERP) software available from any browser
Automatically handles data increases

Thanks to the flexibility of Dynamics 365 ecommerce, you don’t ever have to worry about not having the power needed to accommodate your company’s success.

Provide Better Customer Experiences

Track your staff's interactions with online customers across different channels with Dynamics 365 Commerce. The platform logs all support requests in a centralized location. That way, your reps have access to the entire support history, improving customer service. In addition, making things easy and convenient for customers increases the chances that they return to make purchases from your ecommerce store in the future.

Provide transparent buying experience
Ensure accurate ordering
Enable quick refund processing
Show customers when orders get fulfilled
Let customers build customized wish lists of products from your store
Apply promotional pricing to the same product across different channels

Empower your support staff with real-time order status updates and self-service tools. Dynamics 365 retail and commerce features such as personalized product recommendations, targeted upsells, and integrated chat support drive higher satisfaction and long-term loyalty.

Gain Better Security

Dynamics 365 deploys web storefronts using cloud technology. All customers receive automatic updates with the latest security features. That way, ecommerce business owners can feel secure knowing that customer data is well-protected. In addition, users can monitor company mobile devices using the same cloud technology and access data securely from anywhere in the country.

With Microsoft Dynamics 365 commerce, your organization benefits from enterprise-grade security, compliance, and privacy controls. Data encryption, multi-factor authentication, and proactive threat detection help protect sensitive information and keep your business resilient against cyber risks.

Work With Easy Integrations

Integrate your Dynamics 365 storefront with other solutions like Dynamics 365 Business Central ecommerce, Office 365, and Power BI. You can also interact directly with a content management system. Because Dynamics 365 seamlessly integrates with other Microsoft products, developers don’t have to spend much time getting everything to work correctly.

Upload Excel spreadsheets with inventory forecasting
Add Power BI dashboards to your Dynamics 365 instance
Use Microsoft Word to create and add document templates

Add a Loyalty Program

Reward your most loyal online customers by setting up a loyalty program. That way, they can earn points whenever they make a purchase from your ecommerce store. Then, once they hit a certain level, provide a way to redeem those points for various rewards. If you also own a brick-and-mortar store, it’s possible to set up separate programs for online vs. in-store customers.

With D365 commerce, loyalty programs can be personalized and segmented, ensuring relevant rewards for every customer type. Dynamics 365 retail modules help you track engagement, measure results, and refine your approach for even greater ROI.

Create a Seamless Ecommerce Platform

The Dynamics 365 ecosystem offers a variety of modules capable of enhancing the ecommerce experience for your customers. If you’re having trouble deciding which platforms you need for your company, IES can assist you in setting up a customized ecommerce solution.

Dynamics 365 Commerce Pricing: Flexible Plans for Growing Businesses

Curious about Dynamics 365 commerce pricing? Microsoft offers flexible licensing models — including user-based and device-based options — to fit companies of all sizes and industries. Pricing can scale as your needs evolve, with additional features and integrations available à la carte. The IES team can walk you through the latest pricing tiers and help you find the most cost-effective solution for your D365 commerce deployment.

IES Helps You Find Real Customer Success with Dynamics 365 Commerce

Businesses across industries are transforming their digital retail operations with Dynamics 365 ecommerce. From global apparel brands to regional retailers, companies use Microsoft Dynamics 365 commerce to streamline workflows, improve inventory accuracy, and deliver world-class customer experiences. With IES as your implementation partner, you gain access to real-world expertise, industry best practices, and ongoing support every step of the way.

Our trusted Microsoft specialists can help you provide customers and employees with a user-friendly interface to support your business needs. Find out more about how we can help you optimize your ecommerce set-up with Dynamics 365 by contacting one of our representatives.

Start designing your Dynamics solution right away with our Solution Designer. Choose from our selection of features and modules to create a solution perfect for your business. Not sure what the right solution is? One of our technical advisors can assist you with a free consultation.