Dynamics 365 CRM Customer Service | Dynamics 365 Customer Engagement

WHAT IS DYNAMICS 365 CUSTOMER SERVICE?

Dynamics 365 Customer Service features the tools you need to improve your customer relationships. This software elevates every customer interaction into a more positive, efficient, and personalized effort to strengthens bonds with your current, former, and future customer base. The Dynamics 365 customer engagement features allow your sales, marketing, finance, and operations teams a smarter way to tie all client interactions into one organized effort to provide better and more proactive service. Here’s how the Dynamics CRM Customer service application can create customers for life.

Eyal Lalo

President of Invicta Watch Company of America

Invicta strives on quality and precision. We have been using Dynamics GP for quite some time and also integrated the eCommerce Manager by IES. IES has shown that it can provide the kind of services we need to grow with our dynamic business and assist us at any time with accuracy.

John Harris

Managing Director, Coral Gables Trust

At Coral Gables Trust we strive to provide our customers the best possible care and attention as a wealth and investment management trust company. It is important for us to have a proven CRM technology and an experienced trusted solution partner to implement and render ongoing quality support.

Dan Grossman

CPA

We have been using Great Plains for almost 15 years since the DOS version. Now we manage over 350 plus companies in GP. We tried a few local partners but I can attest that we could not have grown our business without the consultative approach of IES.

SOME OF THE BENEFITS OF THIS COORDINATE BEHAVIOR INCLUDE:

Chat features that record and track activity while allowing you to respond immediately to customer inquiries.
Allowing customers to choose their engagement platform. Self-service portals allow your customers to get in touch by text, chats, via AI-powered bots, email, or a human agent by video or phone.
Provides customer service agents with all the data they need on past client interactions in real-time. If one business customer is on the phone and one from a different branch is emailing, you’ll see it and be able to respond with up-to-the-minute information that will improve your efforts to serve.

Seamlessly transition between Dynamics 365 customer engagement channels. Keep the customer satisfied by offering a human touch when automation leads to frustration. Improve the customer experience by allowing the individual to choose the contact that is best for their situation and frame of mind.
Professionalize your customer service response with AI-driven suggestions for how to respond to customer inquiries. This software can improve customer satisfaction by showing agents the best way to respond depending upon the type of interaction or complaint. This will improve the consistency of behaviors across your customer service teams and improve their effectiveness.

Use sophisticated analytics to visualize data and spot trends. Are there regional issues with your product delivery? Are your customer service teams fielding consistent complaints on one particular product or service? Seeing these trends allows companies to improve customer experience and respond more quickly when problems arise.

Dynamics 365 Customer Service is true customer relationship management software. These tools allow companies to professionalize their efforts to maintain customer relationships and build loyalty. Today, customer loyalty can turn on a dime, with social media influences and competitors trying to steal your market share. Dynamics 365 customer engagement software is the one tool your entire team needs to deliver value at every customer touchpoint, resolve issues quickly, and keep the customer satisfied.

DYNAMICS 365 CUSTOMER SERVICE + IES

You owe it to your team to take a test drive of the innovative Dynamics 365 Customer Service software. You owe it to yourself to build a partnership with IES. We support your efforts to work smarter and build more revenue for your organization by improving your Microsoft software deployments.

IES offers our clients full support of their Microsoft products from building a business case to implementation and maintenance. We are a Microsoft Certified Gold Partner and three-time recipient of Microsoft’s prestigious President’s Club Award. We’ve also earned Microsoft’s Manager’s Excellence Award.

Our firm is trusted precisely because we’ve honed our approach over two decades and more than 600 projects around the country. We have the experience you seek to ensure implementation success. To find out why we’re the best in the industry at supporting Microsoft’s professional tools, contact us.