--- title: Dynamics 365 CRM Customer Service | Dynamics 365 Customer Engagement description: When your customers are happy, you're happy. Dynamics 365 Customer Service features & CRM Customer Service will help you engage with your customers. image: https://www.iesgp.com/hubfs/WHAT%20IS%20DYNAMICS%20365%20CUSTOMER%20SERVICE.jpg --- [![Microsoft Dynamics 365 Managed Services](https://www.iesgp.com/hs-fs/hubfs/IES-Logo.png?width=137&height=83&name=IES-Logo.png)](https://www.iesgp.com) [GET FREE QUOTE](https://www.iesgp.com/get-free-quote) ## **Improve** customer satisfaction. Increase client retention. **Build** a better brand reputation and increase sales. Dynamics 365 customer service features allow companies to improve customer relationships and increase your loyal client base. ## **WHAT IS DYNAMICS 365 CUSTOMER SERVICE?** Dynamics 365 Customer Service features the tools you need to improve your customer relationships. This software elevates every customer interaction into a more positive, efficient, and personalized effort to strengthens bonds with your current, former, and future customer base. The Dynamics 365 customer engagement features allow your sales, marketing, finance, and operations teams a smarter way to tie all client interactions into one organized effort to provide better and more proactive service. Here’s how the Dynamics CRM Customer service application can create customers for life. ## **WHY CHOOSE DYNAMICS CRM CUSTOMER SERVICE?** The Microsoft Dynamics CRM Customer Service software application takes all your myriad customer interactions and organizes them into a more cogent, sophisticated effort to build long-term relationships. Our digitally connected activity capture and connected support platform allow you to manage omnichannel in real-time. ![](https://www.iesgp.com/hs-fs/hubfs/logos/Invicta-slider-logo.png?t=1507395779233&width=90&height=90&name=IES-Logo.png) ### Eyal Lalo            President of Invicta Watch Company of America Invicta strives on quality and precision. We have been using Dynamics GP for quite some time and also integrated the eCommerce Manager by IES. IES has shown that it can provide the kind of services we need to grow with our dynamic business and assist us at any time with accuracy. ![](https://www.iesgp.com/hs-fs/hubfs/logos/Coral%20Gables-Trust.png?t=1507395779233&width=90&height=90&name=IES-Logo.png) ### John Harris            Managing Director, Coral Gables Trust At Coral Gables Trust we strive to provide our customers the best possible care and attention as a wealth and investment management trust company. It is important for us to have a proven CRM technology and an experienced trusted solution partner to implement and render ongoing quality support. ![](https://www.iesgp.com/hubfs/banner2018/Empty.png%3Bwidth=137%26height=83%26name=IES-Logo.png) ### Dan Grossman            CPA We have been using Great Plains for almost 15 years since the DOS version. Now we manage over 350 plus companies in GP. We tried a few local partners but I can attest that we could not have grown our business without the consultative approach of IES. ## SOME OF THE BENEFITS OF THIS COORDINATE BEHAVIOR INCLUDE: - **Chat features that record and track activity **while allowing you to respond immediately to customer inquiries. - **Allowing customers to choose their engagement platform. **Self-service portals allow your customers to get in touch by text, chats, via AI-powered bots, email, or a human agent by video or phone. - **Provides customer service agents with all the data they need **on past client interactions in real-time. If one business customer is on the phone and one from a different branch is emailing, you’ll see it and be able to respond with up-to-the-minute information that will improve your efforts to serve. ![DYNAMICS 365 CUSTOMER SERVICE](https://www.iesgp.com/hubfs/CUSTOMER%20SERVICE%201.jpg "DYNAMICS 365 CUSTOMER SERVICE") - **Seamlessly transition between Dynamics 365 customer engagement channels**. Keep the customer satisfied by offering a human touch when automation leads to frustration. Improve the customer experience by allowing the individual to choose the contact that is best for their situation and frame of mind. - **Professionalize your customer service response **with AI-driven suggestions for how to respond to customer inquiries. This software can improve customer satisfaction by showing agents the best way to respond depending upon the type of interaction or complaint. This will improve the consistency of behaviors across your customer service teams and improve their effectiveness. ![DYNAMICS 365 CUSTOMER SERVICE](https://www.iesgp.com/hubfs/CUSTOMER%20SERVICE%202.jpg "DYNAMICS 365 CUSTOMER SERVICE") - **Use sophisticated analytics **to visualize data and spot trends. Are there regional issues with your product delivery? Are your customer service teams fielding consistent complaints on one particular product or service? Seeing these trends allows companies to improve customer experience and respond more quickly when problems arise. Dynamics 365 Customer Service is true customer relationship management software. These tools allow companies to professionalize their efforts to maintain customer relationships and build loyalty. Today, customer loyalty can turn on a dime, with social media influences and competitors trying to steal your market share. Dynamics 365 customer engagement software is the one tool your entire team needs to deliver value at every customer touchpoint, resolve issues quickly, and keep the customer satisfied. ![DYNAMICS 365 CUSTOMER SERVICE](https://www.iesgp.com/hubfs/CUSTOMER%20SERVICE%203.jpg "DYNAMICS 365 CUSTOMER SERVICE") ## **DYNAMICS 365 CUSTOMER SERVICE + IES** You owe it to your team to take a test drive of the innovative Dynamics 365 Customer Service software. You owe it to yourself to build a partnership with IES. We support your efforts to work smarter and build more revenue for your organization by improving your Microsoft software deployments. IES offers our clients full support of their Microsoft products from building a business case to implementation and maintenance. IES is a Microsoft Solutions Partner for Business Applications, with additional Solutions Partner designations in Data & AI and Data & App Innovation on Azure. We've also been recognized three times with Microsoft's President's Club award and the Microsoft’s Manager’s Excellence Award. Our firm is trusted precisely because we’ve honed our approach over two decades and more than 600 projects around the country. We have the experience you seek to ensure implementation success. To find out why we’re the best in the industry at supporting Microsoft’s professional tools, contact us. ![DYNAMICS 365 CUSTOMER SERVICE](https://www.iesgp.com/hubfs/WHY%20IESGP.jpg "DYNAMICS 365 CUSTOMER SERVICE") Start designing your Dynamics solution right away with our Solution Designer. Choose from our selection of features and modules to create a solution perfect for your business. Not sure what the right solution is? One of our technical advisors can assist you with a free consultation. [DESIGN SOLUTION](https://www.iesgp.com/solution-designer) ## **DYNAMICS 365 CUSTOMER SERVICE + IES** You owe it to your team to take a test drive of the innovative Dynamics 365 Customer Service software. You owe it to yourself to build a partnership with IES. We support your efforts to work smarter and build more revenue for your organization by improving your Microsoft software deployments. IES offers our clients full support of their Microsoft products from building a business case to implementation and maintenance. We are a Microsoft Certified Gold Partner and three-time recipient of Microsoft’s prestigious President’s Club Award. We’ve also earned Microsoft’s Manager’s Excellence Award. Our firm is trusted precisely because we’ve honed our approach over two decades and more than 600 projects around the country. We have the experience you seek to ensure implementation success. To find out why we’re the best in the industry at supporting Microsoft’s professional tools, contact us. ## Our Clients ![IESGP-Client-logo10](https://www.iesgp.com/hs-fs/hubfs/IESGP-Client-logo10.png?width=233&name=IESGP-Client-logo10.png "IESGP-Client-logo10") ![IESGP-Client-logo2](https://www.iesgp.com/hubfs/IESGP-Client-logo2.png "IESGP-Client-logo2") ![IESGP-Client-logo3](https://www.iesgp.com/hubfs/IESGP-Client-logo3.png "IESGP-Client-logo3") ![IESGP-Client-logo4](https://www.iesgp.com/hubfs/IESGP-Client-logo4.png "IESGP-Client-logo4") ![IESGP-Client-logo5](https://www.iesgp.com/hubfs/IESGP-Client-logo5.png "IESGP-Client-logo5") ![IESGP--Client-logo6](https://www.iesgp.com/hubfs/IESGP--Client-logo6.png "IESGP--Client-logo6") ![IESGP-Client-logo7](https://www.iesgp.com/hubfs/IESGP-Client-logo7.png "IESGP-Client-logo7") ![IESGP-Client-logo8](https://www.iesgp.com/hubfs/IESGP-Client-logo8.png "IESGP-Client-logo8") ## About IES Internet eBusiness Solutions, Inc. is a leading Microsoft Dynamics software reseller and developer based in the Miami and Tampa areas of Florida and operating nationally. Our business process consulting firm is dedicated exclusively to Microsoft® Dynamics products and supported services, including Microsoft Dynamics GP, Dynamics CRM, Dynamics NAV, and Sharepoint. ## Current News and Events ## Contact us ** 2200 N Commerce Pkwy Suite 200 Weston, FL 33326 **  [(954) 888-9223](tel:+19548889223) ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/1072061139/?value=0&guid=ON&script=0) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "USA", "addressLocality" : "Weston", "addressRegion" : "FL", "postalCode" : "33326", "streetAddress" : "2200 N Commerce Parkway Suite 200" }, "alternateName" : "Microsoft Dynamics", "description" : "Internet eBusiness Solutions, Inc. (IES) is a leading business software reseller, development, implementation, and business process consulting firm dedicated exclusively to Microsoft® Dynamics products.", "email" : "ali@iescrm.com", "image" : "http://cdn2.hubspot.net/hubfs/679984/ies2.png", "logo" : "https://cdn2.hubspot.net/hubfs/679984/IES-Logo-1.png", "mainEntityOfPage" : { "@id" : "https://www.iesgp.com/dynamics-365-customer-service", "@type" : "WebPage", "description" : "When your customers are happy, you're happy. Dynamics 365 Customer Service features & CRM Customer Service will help you engage with your customers." }, "name" : "Internet eBusiness Solutions, Inc.", "sameAs" : [ "https://www.facebook.com/iesgp/", "https://twitter.com/IESCRM", "https://www.youtube.com/channel/UC_xV3Avsa4_LDVkhbTWlUaw" ], "telephone" : "(954)-888-9223", "url" : "https://www.iesgp.com/" } ```