One of the best things you can do to support your Microsoft Dynamics GP installation is to ensure you have the support you need for your employees. For that reason, it’s a good idea to bring on experts like Internet eBusiness Solutions (IES) to not only guide your organization in installing the product but provide Great Plains tech support for your instance.
During a typical installation project, the technicians focus on getting your product up and running and checking the boxes on installing each component. They can enable an organization to get all business processes in place by the go-live date. There’s often some training provided on the core features.
However, time constraints may get pushed back as you work to meet a target implementation date. Other issues can arise if you don’t have access to Great Plains tech support for your organization.
Invicta strives on quality and precision. We have been using Dynamics GP for quite some time and also integrated the eCommerce Manager by IES. IES has shown that it can provide the kind of services we need to grow with our dynamic business and assist us at any time with accuracy.
At Coral Gables Trust we strive to provide our customers the best possible care and attention as a wealth and investment management trust company. It is important for us to have a proven CRM technology and an experienced trusted solution partner to implement and render ongoing quality support.
We have been using Great Plains for almost 15 years since the DOS version. Now we manage over 350 plus companies in GP. We tried a few local partners but I can attest that we could not have grown our business without the consultative approach of IES.
The training during this period may end up restricted to specific business processes. While that’s often helpful in getting companies through a successful Dynamics GP installation, that can leave some knowledge gaps that can lead to more issues down the line.
Without continued access to support, the education provided during the implementation project fades, especially as employees come and go. If you don’t make an effort to retrain new and current users, they become less efficient at using Dynamics GP and may start depending on workarounds to get around features in the system they don’t understand. That means they’re not guided by the controls put in place. That can lead to:
IES provides comprehensive Microsoft Dynamics GP support to your organization’s software users. Our support contract covers regular business operating hours. Therefore, you can expect full helpdesk facilities during that period that provide 1-hour responses Monday through Friday, excluding U.S. holidays.
IES ensures that Dynamics GP support customers receive all upcoming software upgrades for both licenses and media. That way, we keep your Great Plains instance functioning at full speed. Our updates include providing users with details about new Dynamics Great Plains versions and demonstrations of new capabilities.
Another great benefit of IES’s Dynamics Great Plains tech support is that your organization receives invitations to IES and Microsoft events. As a result, interested users can talk to product experts and meet with the IES staff supporting their company.
You can help users understand Dynamics GP better by having them participate in IES’s free training and educational webinars. That way, they can figure out how to resolve issues they might be having with the software. In addition, gaining more insight into the product can minimize the tendency of users to try and find a way around the system instead of learning to work with it effectively.
By taking advantage of IES’s Microsoft Dynamics Great Plains support, you can mitigate any issues that come up during the workday. Without oversight, your company might miss out on downloading new updates for the product.
If you skip a full version, you may end up having to pay for more expensive upgrades down the line that impact your budget. Additionally, if you’re running an instance that relies on the internet, the Dynamics GP software could end up vulnerable if it doesn’t receive critical security updates.
Other benefits of maintaining regular Microsoft Great Plains support with IES include:
Find out more about how your organization could benefit from IES Microsoft GP support by setting up a consultation with one of our experts.
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