Regardless of whether you work in the healthcare, manufacturing, or finance industry, there’s a need for business tools capable of supporting your critical work processes. For most businesses, that means investing in a quality customer resource management (CRM) and enterprise resource planning (ERP) platform. Investing in Microsoft Dynamics 365 gives you access to both, increasing your company’s ability to adapt to a changing business environment. Let’s look at why you should choose Microsoft Dynamics 365 over other solutions.
1. Comprehensive CRM and ERP
As a CRM, Dynamics 365 provides your agents with the latest information on clients and vendors. They can view real-time data and set up personalized customer experiences. That advantage helps sales staff identify and prioritize new opportunities. In addition, the insights gained on customers help marketing teams set up campaigns that appeal to their target audience.
CRM also benefits customers by allowing them to communicate with your company through mobile devices or channels. You can also make information available from your systems that help empower their purchasing decisions or schedule services that fit an individual’s availability and preference.
As an ERP, Dynamics 365 lets you automate and manage business processes across different areas, including:
- Finance
- Manufacturing
- Supply Chain
- Human Resources
- Operations
Another reason why Dynamics 365 should be your top choice is that the platform gives organizations real-time visibility into what’s happening within their company. As a result, they can spot issues and stop them from affecting business processes. You can also find ways to boost productivity throughout your company.
2. Enhanced Security
All services within Microsoft Dynamics 365 are hosted within Microsoft Azure data centers. They’re designed to provide optimal performance, security, scalability, and management capabilities. Additionally, security within Dynamics 365 is based on guidelines and requirements designed to ensure the secure delivery of cloud services and data within the environment.
For example, customers receive tools that let them manage security needs in a way that fits their organization. You can use the Microsoft 365 Security and Compliance Center to handle functions like:
- Tracking user activity
- Keeping up with administrator activities
- Monitoring malware threats
- Supervising data loss incidents
Microsoft conducts periodic security reviews of the continuing effectiveness of the security status around Dynamics 365. They share the results with clients to keep them informed about ways they are working to improve the security environment to deal with emerging threats.
3. Integration with Other Microsoft Products
Even though Dynamics 365 can meet a variety of business needs, companies often want to integrate a current platform into a new CRM or ERP. One of the benefits of working with Dynamics 365 is that it comes with out-of-the-box integrations with other products in the Microsoft ecosystem, including Office 365, SharePoint, and Power BI.
Integrations offer a lot of benefits, including making work easier for users. They no longer have to switch from one platform to another as they work through tasks. That can lead to higher productivity and give users a 360-degree view of what’s happening with a customer or an account. You can use APIs to integrate Dynamics 365 with non-Microsoft third-party software like AVAYA and SAP.
4. Real-Time Reporting
Reporting is integral to helping a company function. Executives can review KPIs and other data to help with decision-making. Reports can also help businesses understand their customers and develop more effective ways to interact with them and resolve their issues. Dynamics 365 comes with a variety of reporting capabilities, including the following:
- Dashboards
- Charts
- Views
- SQL Server Reporting Services (SSRS) reports
There’s also an Excel integration that lets users build self-service reports using Power BI features. Because the amount of information you collect will only grow, it’s essential that you have a powerful reporting tool capable of helping you visualize large quantities of data and create dynamic, easily understood reports.
5. Centralized Platform
Dynamics 365’s database can be a single source of truth for your organization. You can consolidate assets like emails, documents, and even SharePoint into Dynamics 365. That way, you have a global portal from which your employees can access much-needed information. In addition, having one data repository cuts down on miscommunications and rework.
Integrating data from multiple sources gives employees the ability to work and operate from anywhere, whether in the field, the main office, or remotely from home. For example, team members can see scheduled appointments or read critical communications from the centralized platform. The ability to reduce your data management and tracking efforts is another reason why you should choose Microsoft Dynamics 365.
6. Accessibility Features
One often-overlooked benefit of using Dynamics 365 is its accessibility features. You can make it easier for users to perform any actions necessary to accomplish their daily work goals. Some in your workforce might benefit from having tools that assist them with issues around vision or hearing.
You can build different features that include accessibility functionality like:
- Adding alt text to images
- Including subtitles and closed captioning with videos
- Providing text transcripts of audio
- Adding descriptive audio to videos
Organizations can set things up to add closed caption files automatically to video assets.
7. Range of Prices
Dynamics 365 offers a variety of subscriptions to fit the budgets of small companies, medium-sized businesses, and large enterprises. There’s a pricing option available to accommodate the number of users at your company and the modules you’re looking to incorporate. Organizations can obtain more value by ensuring they only sign up for applications to support users requiring Dynamics 365 access.
One of the benefits of Dynamics 365 pricing is that companies can start on a basic level, then add more capabilities as their needs grow. The flexibility of Dynamics 365’s pricing structure makes it possible for companies to scale the size and scope of their platform as needed.
Find Creative Organizational Solutions With IES
Internet eBusiness Solutions (IES) gives companies the support they need to find the right platforms for their organization. Our expertise allows us to guide businesses through different options and determine what works best for their environment. Contact us today if you’re interested in learning more about how we can help.
