Healthcare providers feel the pressure of delivering high-quality care while keeping costs low. Accomplishing that means finding technological solutions capable of helping organizations streamline essential processes, reducing inefficiencies, and improving a patient’s overall experience. Microsoft Dynamics CRM, combined with Microsoft Cloud for Healthcare, helps medical providers accomplish those goals and more. Let’s examine how organizations can benefit from making Microsoft Dynamics their healthcare CRM.  

Whether your organization is new to Dynamics 365 or upgrading your implementation to include new modules, it’s essential that you provide thorough training to users. The better your Dynamics 365 CRM training, the more workers will feel confident using the platform for daily work. Investments in employee training help ensure you have people within your organization trained to use Dynamics 365 in ways that benefit your company. Here are some key features you should consider when developing a Dynamics 365 CRM training curriculum.

The evolution of Big Data has only expanded the complexity of managing cyber threats. The intricacies of Dynamics 365 implementation can cause business leaders to overlook the security aspect of the platform. For that reason, it’s a good idea to get help from a solutions partner who understands the importance of embracing Microsoft Dynamics CRM Security best practices.

Everyone is moving to the cloud. Right Scale released their annual state of the cloud survey, where they polled IT professionals on their use of cloud services for infrastructure, platform, data storage, software, and more. Their survey found 2018 to be the year of the cloud for even the most reluctant and slow to switch enterprise organizations:

Nucleus Research says for every $1 spent on a customer resource management (CRM) software platform, the return is between $5.60 and $8.71. Now here’s the bad news; HubSpot says 40% of sales reps don’t even use this tool to manage leads, instead relying on Excel spreadsheets or perhaps Rolodex cards to control their sales funnel and foster customer relationships. How is this even possible when the statistics tell us that 47% of the teams that use a CRM say these platforms have a positive impact on customer retention?

Customer relationship management (CRM) software is a single-database platform where all of your interactions with prospects and customers are stored. It is the single source of information that should meet the needs of multiple departments in a business.

“The better a business can manage the relationships it has with its customers the more successful it will become.”
Info Entrepreneurs

Reaping the benefits of customer relationship management should be the goal of every company. There is simply no way to build a business without it

Automated marketing is the new frontier for working smarter in any customer relationship management (CRM) database. Unfortunately, “new” frontier means companies are still failing to optimize marketing automation to produce results. This article looks at how we’re getting automated marketing wrong – and how Microsoft Dynamics CRM finally got it right.

Microsoft Dynamics puts the “customer” in CRM. That’s because this software can serve as the hub across all customer touch points, from sales and marketing to customer relationship management. One platform can do everything, and today’s competitive markets require these kinds of multifaceted tools that can unify an organization.

Like a lot of Microsoft products, Dynamics CRM is pretty intuitive. That’s because Microsoft cornered the market years ago with their office products and has used that time to hone their offering. So all of the tools in the Dynamics 365 universe have a similar look and feel that is comfortable to the average user.