The IES Blog
News. Tips. Professional Advice.

A look into the world of Microsoft Dynamics.

Dynamics CRM Data Migration Best Practices

Posted by IES on Oct 22, 2019 10:34:00 AM

Everyone is moving to the cloud. Right Scale released their annual state of the cloud survey, where they polled IT professionals on their use of cloud services for infrastructure, platform, data storage, software, and more. Their survey found 2018 to be the year of the cloud for even the most reluctant and slow to switch enterprise organizations:

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Topics: Microsoft Dynamics CRM

CRM ROI: How to Get What You Pay For

Posted by IES on Jul 17, 2018 10:55:00 AM

Nucleus Research says for every $1 spent on a customer resource management (CRM) software platform, the return is between $5.60 and $8.71. Now here’s the bad news; HubSpot says 40% of sales reps don’t even use this tool to manage leads, instead relying on Excel spreadsheets or perhaps Rolodex cards to control their sales funnel and foster customer relationships. How is this even possible when the statistics tell us that 47% of the teams that use a CRM say these platforms have a positive impact on customer retention?

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Topics: Microsoft Dynamics CRM

Salesforce vs. Dynamics 365: What Do Your Sales Reps Really Want?

Posted by IES on Jul 12, 2018 10:35:00 AM

Customer relationship management (CRM) software is a single-database platform where all of your interactions with prospects and customers are stored. It is the single source of information that should meet the needs of multiple departments in a business.

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Topics: Microsoft Dynamics CRM

Top 5 Benefits of Customer Relationship Management

Posted by IES on Jul 11, 2018 9:58:00 AM

“The better a business can manage the relationships it has with its customers the more successful it will become.”
Info Entrepreneurs

Reaping the benefits of customer relationship management should be the goal of every company. There is simply no way to build a business without it

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Topics: Microsoft Dynamics CRM

Automated Marketing in Microsoft Dynamics CRM

Posted by IES on Dec 21, 2017 8:17:00 AM

Automated marketing is the new frontier for working smarter in any customer relationship management (CRM) database. Unfortunately, “new” frontier means companies are still failing to optimize marketing automation to produce results. This article looks at how we’re getting automated marketing wrong – and how Microsoft Dynamics CRM finally got it right.

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Topics: Microsoft Dynamics CRM

How to Use Automated Marketing in MS Dynamics CRM

Posted by IES on Oct 6, 2017 8:47:00 AM

Microsoft Dynamics puts the “customer” in CRM. That’s because this software can serve as the hub across all customer touch points, from sales and marketing to customer relationship management. One platform can do everything, and today’s competitive markets require these kinds of multifaceted tools that can unify an organization.

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Topics: Microsoft Dynamics CRM, Microsoft Dynamics

What to Look for in Microsoft Dynamics CRM Training

Posted by IES on Sep 22, 2017 7:25:00 AM

Like a lot of Microsoft products, Dynamics CRM is pretty intuitive. That’s because Microsoft cornered the market years ago with their office products and has used that time to hone their offering. So all of the tools in the Dynamics 365 universe have a similar look and feel that is comfortable to the average user.

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Topics: Microsoft Dynamics CRM, CRM Software, CRM

Top 7 Benefits of Microsoft Dynamics CRM Hosting

Posted by IES on Mar 21, 2017 8:00:00 AM

Even the most conservative enterprises are partnering with Software as a Service (SaaS) providers for everything from enterprise resource planning (ERP) to customer relationship management (CRM). In fact, Gartner predicts the public cloud services market will grow from $175 billion in 2015 to $246.8 billion in 2017.

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Topics: Microsoft Dynamics CRM, CRM Hosting, Cloud


Posted by IES on Nov 17, 2015 3:47:46 PM

When you decide to implement new software for your company, it is natural that you want to make sure you go with the option that has all the necessary bells and whistles to increase efficiency for your business. Microsoft ERP software, Microsoft CRM software, and Microsoft Great Plains accounting software are all highly sophisticated but easy-to-use solutions that will help your business run smoothly.

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Topics: Microsoft Dynamics CRM, Microsoft Dynamics GP, CRM Software, Microsoft Dynamics Software

CRM Software: How to Improve Sales and Help Upper Management Make Better Decisions

Posted by IES on Oct 8, 2015 3:02:53 PM

Managers can turn to sales management software to help with control, evaluations and decision making. Microsoft Dynamics GP is a useful Customer Relationship Management (CRM) platform for monitoring various departments and analyzing your business. In the content below, you'll find some more details on how to improve sales through the use of CRM software.

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Topics: Microsoft Dynamics CRM, Microsoft Dynamics GP, Business Solutions, CRM Software