2019 has been the year that enterprise organizations finally moved to the cloud. TechRepublic reports that nearly 70% of enterprise organizations moved data to an off-premise data server this year. This encroachment by cloud vendors into the formerly on-premise space has led many software companies to add cloud software options to previously installation-only software.
The old Dynamics CRM received an upgrade in 2016 to the new rebranded Dynamics 365. The new platform combined the existing customer relationship management (CRM) software with Microsoft’s enterprise resource planning (ERP) platform and a full suite of tools covering finance, marketing, sales, operations, and more. The goal of the upgrade was to eliminate the silos between these departments in a repacking of some of the Dynamic suite of products into one integrated whole.