Microsoft Dynamics 365 Blog

A look into the world of Microsoft Dynamics.

Should Ecommerce Businesses Use Microsoft Dynamics 365?

Posted by Alanna Friedberg on Dec 3, 2024 10:00:00 AM

The current business landscape is more complex than ever. For example, local and federal regulations impact how eCommerce businesses handle customer data. Global events impact the supply chain, which can affect a company’s ability to deliver products on time. You need business applications capable of helping your company users navigate these changes. 

Microsoft Dynamics 365 eCommerce helps your organization do everything from building a new storefront to managing payment transactions. You can easily streamline your eCommerce operations. Let’s look at different ways you can use Dynamics 365 Business Central to optimize your eCommerce functions. 

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Topics: Dynamics 365

Dynamics 365 vs Dynamics Business Central: Which to Choose

Posted by Alanna Friedberg on Nov 12, 2024 10:00:00 AM

Looking to expand its footprint in the world of cloud ERPs, Microsoft launched Dynamics 365 Business Central in 2018. The enterprise resource planning (ERP) solution primarily targets small to medium-sized businesses (SMBs). One point of confusion for many is that Microsoft already had other ERP solutions in the market that had become very popular. 

Business Central was initially known as Dynamics NAV, the on-premises version. You also had Dynamic AX, whose functionality is now spread across Dynamics 365 Finance, Project Operations, and Human Resources. There’s also Dynamics GP, another popular small business ERP. 

If you’re considering moving from your on-premises Dynamics installation to the cloud, it helps to understand the benefits of such a move. That’s why we’ve prepared an overview of Business Central vs. Dynamics 365 popular ERPs. 

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Topics: Dynamics 365

A Guide to Enabling Microsoft Copilot

Posted by Alanna Friedberg on Feb 13, 2024 10:00:00 AM

As one of those involved in ushering in a new age of artificial intelligence (AI) for business purposes, Microsoft developed Copilot to eliminate repetitive customer service, sales, and operational tasks. You can integrate Microsoft Copilot in multiple environments, including Dynamics 365. The rollout began in September 2023 by introducing Copilot into Windows 11. Below is an overview of how to enable Microsoft Copilot in various instances. 

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Topics: Dynamics 365

HubSpot vs. Microsoft Dynamics 365: Which Works Best for Marketing?

Posted by Alanna Friedberg on Feb 6, 2024 10:00:00 AM

Customer relationship management (CRM) tools help businesses manage, coordinate, and organize customer information. They’re essential in helping salespeople manage and track inbound leads and help marketers understand the impact of individual campaigns. HubSpot and Microsoft Dynamics 365 are two of the top CRM solutions organizations use for marketing and sales. Let’s look at Dynamics 365 vs. HubSpot and how their capabilities make it easier to manage functions in both. 

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Topics: Dynamics 365

How to Find Top-Tier Dynamics 365 Support

Posted by Alanna Friedberg on Jan 30, 2024 10:00:00 AM

Microsoft Dynamics suite of business solutions gives small and large organizations access to quality customer relationship management (CRM) and enterprise resource planning (ERP) capabilities. However, it’s always helpful to have consultants available to provide support from the point of installation to ensure that you have the right modules for your business needs. Internet eBusiness Solutions (IES) understands the intricacies of working with various Dynamics implementations, from AX to the current cloud platform, Microsoft Dynamics 365.

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Topics: Dynamics 365

How Microsoft Copilot and Dynamics 365 Field Service Combine for Great Customer Support

Posted by Alanna Friedberg on Jan 16, 2024 10:00:00 AM

It’s no secret that AI is transforming everything about helping customers, including those in the field. Field service constantly evolves, with organizations dealing with everything from unpredictable economics to changing customer preferences. As always, companies must do more with less and require innovative solutions to make that happen. That’s possible thanks to the combination of Dynamics 365 Field Service and Copilot, Microsoft’s AI-powered assistant that helps accelerate field service productivity.


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Topics: Dynamics 365

What Is the Industrial Metaverse that Dynamics 365 Is Embracing?

Posted by Alanna Friedberg on Nov 21, 2023 10:00:00 AM

The term “metaverse” has become synonymous with gaming and virtual reality in recent years. It’s hard for a lot of people to understand how to apply the concept to everyday life in a practical way. It helps to think of the metaverse as a movement versus a specific market niche. The industrial metaverse leverages immersive technology in the cloud to redefine how people and machines work together. Microsoft looks to embrace the promise of the industrial metaverse to improve how the world functions.  

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Topics: Dynamics 365

Dynamics AX vs. 365: Do You Need to Upgrade?

Posted by Alanna Friedberg on Nov 14, 2023 10:00:00 AM

For years, Dynamics AX’s robust enterprise resource planning (ERP) capabilities provided enterprise users the tools to manage critical business functions like finance, e-commerce, retail, and project management. As the landscape continues to evolve with the introduction of new technology, Microsoft sees Dynamics 365 as the future of ERP solutions.

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Topics: Dynamics 365

What Role Does AI Play In Warehouse Management?

Posted by Alanna Friedberg on Nov 7, 2023 10:00:00 AM

Today’s fast-paced business landscape makes efficient warehouse management more critical than ever. Companies looking to remain competitive can’t afford to get bogged down in traditional manual processes. They’re often error-prone and slow, leading to a lot of wasted time, money, and resources.  

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Topics: Dynamics 365

What to Expect in Microsoft Dynamics 2023 Release Wave 2

Posted by Alanna Friedberg on Sep 19, 2023 10:00:00 AM

After introducing new AI advances within the Dynamics environment during Wave 1, Microsoft continues to expand its use of AI as the company rolls out Dynamics 2023 release wave 2. This phase introduces new and enhanced features for Dynamics 365, Viva Sales, and the Supply Chain platform. Users should see updates rolling out between October 2023 and March 2024. There are new innovations designed to provide organizations with the capabilities needed to transform how they do business.

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Topics: Dynamics 365