Microsoft Dynamics 365 Blog

A look into the world of Microsoft Dynamics.

A Guide to Enabling Microsoft Copilot

Posted by Alanna Friedberg on Feb 13, 2024 10:00:00 AM

As one of those involved in ushering in a new age of artificial intelligence (AI) for business purposes, Microsoft developed Copilot to eliminate repetitive customer service, sales, and operational tasks. You can integrate Microsoft Copilot in multiple environments, including Dynamics 365. The rollout began in September 2023 by introducing Copilot into Windows 11. Below is an overview of how to enable Microsoft Copilot in various instances. 

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Topics: Dynamics 365

HubSpot vs. Microsoft Dynamics 365: Which Works Best for Marketing?

Posted by Alanna Friedberg on Feb 6, 2024 10:00:00 AM

Customer relationship management (CRM) tools help businesses manage, coordinate, and organize customer information. They’re essential in helping salespeople manage and track inbound leads and help marketers understand the impact of individual campaigns. HubSpot and Microsoft Dynamics 365 are two of the top CRM solutions organizations use for marketing and sales. Let’s look at Dynamics 365 vs. HubSpot and how their capabilities make it easier to manage functions in both. 

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How to Find Top-Tier Dynamics 365 Support

Posted by Alanna Friedberg on Jan 30, 2024 10:00:00 AM

Microsoft Dynamics suite of business solutions gives small and large organizations access to quality customer relationship management (CRM) and enterprise resource planning (ERP) capabilities. However, it’s always helpful to have consultants available to provide support from the point of installation to ensure that you have the right modules for your business needs. Internet eBusiness Solutions (IES) understands the intricacies of working with various Dynamics implementations, from AX to the current cloud platform, Microsoft Dynamics 365.

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How Microsoft Copilot and Dynamics 365 Field Service Combine for Great Customer Support

Posted by Alanna Friedberg on Jan 16, 2024 10:00:00 AM

It’s no secret that AI is transforming everything about helping customers, including those in the field. Field service constantly evolves, with organizations dealing with everything from unpredictable economics to changing customer preferences. As always, companies must do more with less and require innovative solutions to make that happen. That’s possible thanks to the combination of Dynamics 365 Field Service and Copilot, Microsoft’s AI-powered assistant that helps accelerate field service productivity.


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What Is the Industrial Metaverse that Dynamics 365 Is Embracing?

Posted by Alanna Friedberg on Nov 21, 2023 10:00:00 AM

The term “metaverse” has become synonymous with gaming and virtual reality in recent years. It’s hard for a lot of people to understand how to apply the concept to everyday life in a practical way. It helps to think of the metaverse as a movement versus a specific market niche. The industrial metaverse leverages immersive technology in the cloud to redefine how people and machines work together. Microsoft looks to embrace the promise of the industrial metaverse to improve how the world functions.  

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Topics: Dynamics 365

Dynamics AX vs. 365: Do You Need to Upgrade?

Posted by Alanna Friedberg on Nov 14, 2023 10:00:00 AM

For years, Dynamics AX’s robust enterprise resource planning (ERP) capabilities provided enterprise users the tools to manage critical business functions like finance, e-commerce, retail, and project management. As the landscape continues to evolve with the introduction of new technology, Microsoft sees Dynamics 365 as the future of ERP solutions.

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What Role Does AI Play In Warehouse Management?

Posted by Alanna Friedberg on Nov 7, 2023 10:00:00 AM

Today’s fast-paced business landscape makes efficient warehouse management more critical than ever. Companies looking to remain competitive can’t afford to get bogged down in traditional manual processes. They’re often error-prone and slow, leading to a lot of wasted time, money, and resources.  

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Topics: Dynamics 365

What to Expect in Microsoft Dynamics 2023 Release Wave 2

Posted by Alanna Friedberg on Sep 19, 2023 10:00:00 AM

After introducing new AI advances within the Dynamics environment during Wave 1, Microsoft continues to expand its use of AI as the company rolls out Dynamics 2023 release wave 2. This phase introduces new and enhanced features for Dynamics 365, Viva Sales, and the Supply Chain platform. Users should see updates rolling out between October 2023 and March 2024. There are new innovations designed to provide organizations with the capabilities needed to transform how they do business.

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How AI Can Improve Supply Chains

Posted by Alanna Friedberg on Sep 5, 2023 10:00:00 AM

The past few years have seen supply chains challenged like never before. Even though we’re past the worst effects of the COVID-19 pandemic, there are still other issues to address. Many businesses have learned that they need technology capable of helping them adapt to changes and achieve a higher degree of supply chain resilience. Microsoft wants to help companies to accomplish this by using artificial intelligence (AI) in the Dynamics 365 ecosystem. Let’s look at what you can achieve with AI in supply chain management. 

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Dynamics 365 and Dataverse: A Guide to Understanding Both

Posted by Alanna Friedberg on Aug 29, 2023 10:00:00 AM

Data now forms the center of most business decisions. Company leaders use it to understand the strengths and challenges of their current business models. Thanks to modern technology, we can now capture and review real-time data. Solutions like Microsoft Dynamics 365 store information in internal databases so users can quickly access information from storage platforms like Dataverse. Let’s explore how Dataverse works. We’ll also go over what you can achieve by working with Dynamics 365 and Dataverse.  

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Topics: Dynamics 365