Microsoft Dynamics 365 Blog

A look into the world of Microsoft Dynamics.

What the Best CRM Tools Have in Common

Posted by Alanna Friedberg on Nov 21, 2019 10:00:00 AM

Markets are increasingly competitive, but software can help sales teams more effectively influence the buyer journey and close more deals. Customer service teams can leverage that same software to improve the client experience and increase their retention over the long term.

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Topics: CRM Software

What to Look for in Microsoft Dynamics CRM Training

Posted by IES on Sep 22, 2017 7:25:00 AM

Like a lot of Microsoft products, Dynamics CRM is pretty intuitive. That’s because Microsoft cornered the market years ago with their office products and has used that time to hone their offering. So all of the tools in the Dynamics 365 universe have a similar look and feel that is comfortable to the average user.

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Topics: Microsoft Dynamics CRM, CRM Software, CRM


Posted by IES on Nov 17, 2015 3:47:46 PM

When you decide to implement new software for your company, it is natural that you want to make sure you go with the option that has all the necessary bells and whistles to increase efficiency for your business. Microsoft ERP software, Microsoft CRM software, and Microsoft Great Plains accounting software are all highly sophisticated but easy-to-use solutions that will help your business run smoothly.

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Topics: Microsoft Dynamics CRM, Microsoft Dynamics GP, CRM Software, Microsoft Dynamics Software


Posted by IES on Oct 29, 2015 11:11:40 AM

Project management solutions offer business of all sizes a chance to better manage the responsibilities inherent to collaborative projects. From conception to completion, the project management system helps businesses in controlling operational costs, allocating scarce resources, and managing sustainable budgets. For a better understanding of the importance of project management systems, let's take a look at Microsoft Dynamics.

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Topics: Microsoft Dynamics GP, CRM Software, Project Management System, Project Management


Posted by Alanna Friedberg on Oct 27, 2015 3:36:50 PM

You may have hired the most amazing sales team any company has ever had its hands on, but if you don't have the right tools in place, your people may be missing out on vital chances to enhance your customers' relationships from very basic levels.  Dynamics CRM integration can help you reel in the possibilities so your sales team can be more productive.

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Topics: CRM Software, CRM and Sales Team, Integrated CRM

CRM Software: How to Improve Sales and Help Upper Management Make Better Decisions

Posted by IES on Oct 8, 2015 3:02:53 PM

Managers can turn to sales management software to help with control, evaluations and decision making. Microsoft Dynamics GP is a useful Customer Relationship Management (CRM) platform for monitoring various departments and analyzing your business. In the content below, you'll find some more details on how to improve sales through the use of CRM software.

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Topics: Microsoft Dynamics CRM, Microsoft Dynamics GP, Business Solutions, CRM Software

How to Use CRM & Sales Automation Software to Increase Your Sales Team's Productivity

Posted by IES on Oct 6, 2015 4:39:01 PM

Customer Relationship Management (CRM) software is a core business platform that integrates all your departments, allowing you to manage each of them in one place. Ultimately the power of CRM is that it facilitates lead generation and converts sales accounts into repeat customer accounts. It can be used to improve and accelerate the entire customer experience, including billing and collections through sales automation. Here are ways CRM can increase productivity with your sales staff.

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Topics: CRM Software

What Does CRM Software Do and Why Should Your Sales Team Be Using It?

Posted by IES on Sep 28, 2015 3:34:04 PM

You might have heard the term "CRM" thrown around in recent months or years. But exactly what does CRM software do? And why use a CRM software at all? This is a commonly used acronym for a business tool that many companies find they can't live without once they put it into place. Here, we'll explore the basics and benefits of CRM software so you can learn how your business may profit from such a system.

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Topics: Microsoft Dynamics CRM, Microsoft Gold Certified Partner, CRM Software, CRM and Sales Team

B2B vs B2C and CRM for Business

Posted by Alanna Friedberg on Sep 10, 2015 3:18:12 PM

CRM software is specialized to fit the needs of different industries and business models. It is most easily understood as business-to-business or business-to-customer software, but there are also platforms designed for nonprofit organizations and other entities. There are more robust versions tailored for large corporations and more basic versions for small businesses. A SaaS model is based on an online subscription instead of a company purchasing the software. In the content below, we'll go over CRM for business uses such as CRM in marketing, and sales forecasting software.

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Topics: Microsoft Dynamics CRM, Microsoft Gold Certified Partner, CRM Software, B2B vs B2C, Microsoft Dynamics Solutions

What is CRM and Why Do I Need Sales Contact Management Software?

Posted by IES on Sep 8, 2015 11:16:00 AM

Any business that deals with many customers can benefit from Customer Relationship Management (CRM) software, which is a kind of customer tracking software designed to manage customer profiles and communication. The database platform provides a wide range of functions from organizing customer information to automating sales. Below are more details on how this type of sales contact management software can help your business.

Technology Leaders

Microsoft, Salesforce and Oracle are the three main industry leaders in the CRM software industry. CRM is usually offered as a suite of tools that are integrated through one robust enterprise platform.

Main CRM Software Capabilities

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Topics: Microsoft Dynamics CRM, Microsoft Gold Certified Partner, Business Solutions, CRM Software