Microsoft Dynamics 365 Blog

A look into the world of Microsoft Dynamics.

What Copilot AI Brings to Microsoft Dynamics 365 ERP

Posted by Alanna Friedberg on Sep 12, 2023 10:00:00 AM


It seems like the only thing anyone’s talking about is the influence of artificial intelligence (AI). We’ve seen companies start integrating AI technology into customer service processes. Microsoft Copilot AI allows businesses to leverage the power of AI into Dynamics 365’s enterprise resource planning (ERP) capabilities. You can reduce manual labor and allow workers to spend more time on critical aspects of their jobs. Let’s look at what you can accomplish with Microsoft Dynamics 365 ERP and AI.

What is Copilot AI?

Microsoft Dynamics 365 Copilot helps businesses use interactive, AI-powered assistance to power their functions. Organizations can use it in ERP modules like Business Central and Supply Chain Management. It’s perfect for helping you add to your internal knowledge resources. It’s supported by Azure OpenAI service, a service from Microsoft that offers enterprise-level access to the OpenAI API.

Copilot came about from Microsoft’s partnership with OpenAI, the creators of the ChatGPT language model. It benefits small and medium-sized e-commerce businesses by helping them streamline tasks like data entry and reducing tasks that take hours to minutes or even seconds. Think of how much time you could save to set up new product listings.

Business applications are constantly transforming thanks to the power of AI. You can use the technology to do everything from improving customer experiences to gaining more operational efficiency. The last thing you want is to be left behind as other companies in your industry pursue new ways of leveraging AI.

How Copilot AI Makes Dynamics 365 ERP Better

Businesses can better leverage the functionality provided within Microsoft Dynamics 365 ERP using AI. Because Copilot understands context, you can streamline how you deal with complex processes while making things easier for customers. As Copilot grows, so will your ability to interact with different systems using everyday language.

Below are some highlights of what you can accomplish with Copilot.

Faster Insights

You can use Copilot’s predictive analytics and machine learning abilities to figure out solutions to operational issues. For example, you can use Copilot to help you find inefficiencies in your business functions. From there, you can learn how to automate different processes to free up time and resources.

Supply chain issues have plagued manufacturers for years, even before the pandemic. Copilot helps you find work through problems like disruptions, shortages, and other constraints. That way, your company stays ahead of the curve and improves your ability to deliver by customer deadlines.

You can even use Copilot to predict weather geographical issues that could impact your supply chain process. It also shows how potential disruptions could impact suppliers, materials, the distribution network, and more.

Thanks to the Azure Open AI service, Copilot can help you quickly collaborate with those impacted to develop new delivery schedules. Manufacturers can also work out how to re-route purchase orders to minimize the impacts of a weather event or other unexpected interruptions.

Better Productivity

Regardless of new technological advances, one thing that always seems to remain is the reliance on spreadsheets and documents. Copilot helps save time by generating Excel tables automatically. You can quickly move the information to your Dynamics 365 database from there. Users can also speed up document creation using Microsoft Dynamics 365 ERP AI formatting suggestions.

Copilot can also boost productivity for non-ERP functions. For example, software engineers often feel bogged down by the need to perform repetitive coding tasks. Copilot can reduce that while accelerating development cycles. It can act as a virtual assistant that provides real-time guidance and suggestions to minimize development time. Copilot can also help with locating and fixing bugs.

The above only scratches the surface of how using Copilot within Dynamics 365 ERP can improve an organization’s productivity. It also enables more collaboration because of its innate understanding of intent. Users can type commands using natural language to communicate with Copilot when they need help accomplishing a task.

Strategic Use of Data

Data is more critical than ever in the new era of AI-powered business capabilities. You can combine the power of Microsoft Power BI with Dynamics 365 ER and other Microsoft products to create a robust analytics and planning solution. Finance managers and analysts can reduce how much time they spend breaking data into understandable insights. You can also use Copilot to:

  • Create Microsoft Power BI dashboards containing visualizations and summaries
  • Use data more effectively when developing plans, forecasts, and budgets
  • Set up seamless book closing using automated financial consolidation
  • Get a comprehensive view of cash flow dynamics
  • Create more accurate predictions using advanced predictive analytics

Value for Project Managers

Project managers can significantly reduce time setting up task planning, status reports, and risk assessments. They can quickly develop project plans in minutes by entering the details of projects into Copilot using natural language. Copilot can also:

  • Identify risks
  • Make mitigation plan suggestions
  • Search across projects for issues like delays or budget overruns

Getting Started With Copilot

Copilot is available with any Microsoft Dynamics 365 module. For example, you can get started with Dynamics 365 ERP with AI by going to the Feature Management page of Business Central or Supply Chain Management. Use the search bar to look up Copilot. You should see a page that confirms that you want to enable Copilot’s AI capabilities.

After accepting the terms, users can start working with Copilot. The best way to ensure that you have your module appropriately configured to use Copilot is by getting the help of a solutions partner like Internet eBusiness Solutions. They can help you get the most out of using Microsoft Dynamics 365 with AI.

Get Started on Your Business AI Journey

Internet eBusiness Solutions provides organizations with the knowledge and skills to build powerful technology platforms. Contact us today if you’re looking for new ways to improve your technology stack and help your business grow.

New Call-to-action

Topics: Microsoft Dynamics ERP