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How Much Does Microsoft Dynamics 365 Cost? Pricing Guide for 2021

Posted by Alanna Friedberg on Mar 23, 2021 2:14:08 PM

How-Much-Does-Microsoft-Dynamics-365-CostThe Microsoft Dynamics 365 suite of cloud-based business applications makes it possible for organizations to streamline tasks required for administrative services. This frees your workforce up to focus on what’s important, like building and maintaining customer relationships or making sure you keep up with promising sales leads. The flexibility offered by Dynamics 365 is why so many companies use it as their CRM.

After exploring all these features, you may be wondering about the Microsoft Dynamics 365 cost. You can pick and choose which elements of Dynamics 365 you wish to purchase a license for, allowing businesses to create a customized platform that gives them the exact functionality required for day-to-day operations. Let’s look at what you can expect to pay for different software elements.

Licensing Dynamics 365

When you ask yourself “how much does Microsoft Dynamics cost?” you first have to think about the kind of license you may need. You can purchase the following types of subscription licenses for your organization and related entities:

Full Users

Full users are those working within an organization who require access to all the functionality available in Dynamics 365, including people working in finance, human resources, and supply chain. Others working at a company who might require a full user license include enterprise and professional users providing core support in areas like sales and customer services.


In Dynamics 365, a license can be issued for either a user or a device. You can purchase a license for a device that contains the relevant software without having to buy an additional one for other device users. Companies can choose to designate specific devices for use in operations, sales, or customer service.

Team Members

Organizations can designate workers as Team Members for licensing purposes. These users aren’t tied to specific business functions but do require some basic access to Dynamics 365. Companies can create custom access scenarios for different team member licenses. They allow employees to collaborate and perform necessary work functions.


An Activity license provides users with more access than a Team Member license but less than that provided to users with a full license. Users with an Activity license gain any additional access needed to execute critical business functions within Dynamics 365, including approving work completed by those with a Team Member license or creating new tasks for others to complete.

Dynamics 365 Business Central Pricing

The Business Central solution is designed to help small and mid-sized businesses (SMBs) automate and streamline their business functions like finance, manufacturing, shipping, and sales. A Business Central Essentials license costs $70 per user per month and gives users the following capabilities:

  • Financial Management
  • Supply Chain Management
  • Customer Relationship Management
  • Human Resources Management
  • Project Management
  • Warehouse Management

The Business Central Premium license costs $70 per user per month. A Premium license gives users access to all the features of the Essentials license plus:

  • Manufacturing
  • Service Management

Each Dynamics 365 Business Central Essential and Premium license includes three external licenses for customers with external accounts. That allows them to connect a Business Central application and provide supplemental data needed for accounting or bookkeeping.

Organizations can purchase Team Member licenses for Business Central at $8 per month per user.

Dynamics 365 Sales Pricing

A sales professional license costs $65 per month for the first user license and $20 each per month for additional users. The sales enterprise license costs $95 per month for the first user license, and $20 per month to add more users, giving each one access to capabilities like:

  • Sales Playbooks
  • Forecasting
  • Hierarchies
  • Social Engagement
  • Gamification
  • Teams
  • Quick Campaigns
  • Marketing Lists
  • Marketing Campaigns

Additional licenses available for Dynamics 365 Sales include:

  • Sales Premium — Costs $135 per month per user and provides access to Dynamics 365 Sales Insights
  • Microsoft Relationship Sales — Costs $162 per month per user and combines Dynamics 365 Sales Enterprise and LinkedIn Sales Navigator Enterprise's benefits.

Dynamics 365 Service Pricing

Below is a summary of the cost of licensing different elements of the Dynamics 365 Service component. The price reflects the cost of the first user license for an application. Each subsequent user license purchased at each level costs $20.

  • Customer Service Professional — Costs $50 per user per month and comes with a self-service customer service portal and knowledge base. The license includes basic resources and analytics for customer support agents.
  • Customer Service Enterprise — Costs $95 per user per month and includes all functionality included in customer service professional. Users also gain access to scheduling and dispatching services and manage other resources and integrate with other Dynamics 365 apps.
  • Field Service — Costs $95 per user per month and designed for those working in the field.
  • Remote Assist — Costs $65 per user per month and geared toward agents working remotely.

Additional Dynamics 365 Pricing

Below is an overview of the licensing options available for other elements of the Dynamics 365 platform:

Customer Data

  • Custom Insights — $1,500 per month for the first tenant and $1,000 per month for additional tenants.
  • Customer Voice — $200 per month per tenant

Marketing — $1,500 per month for the first tenant and $750 for each additional tenant


  • Commerce — $180 per month for the first user and $30 per month for each additional user
  • Fraud Protection — $1,000 per tenant per month

Supply Chain

  • Supply Chain Management — $180 per month for the first user and $30 per month for each additional user
  • Guides — $65 per month per user

Human Resources — $120 per month for the first user and $30 per month for each additional user

Finance — $180 per month for the first user and $30 per month for each additional user

Project Management — $120 per month for the first user and $30 per month for each additional user

Get the Best Dynamics 365 Pricing

One of the reasons it can be so hard to figure out how much Dynamics 365 costs and how it will affect your bottom line is that you may not have the full scope of your organization's needs. A managed services provider like Internet eBusiness Solutions (IES) can help by making sure you license only the elements of Dynamics 365 needed to maximize your company’s efficiency while continuing to meet your customer's needs. Learn more about how IES can save you money and optimize your Microsoft Dynamics 365 usage by setting up a consultation with one of our agents. 

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Topics: Dynamics 365