Sellers must focus on building customer relationships and getting the information necessary to close a deal. Because of the time it takes to complete administrative tasks, sellers often spend less than 40% of their time selling. Instead, salespeople spend most of the day composing emails and ensuring they’ve accurately updated the business customer relationship management (CRM) system.

After introducing new AI advances within the Dynamics environment during Wave 1, Microsoft continues to expand its use of AI as the company rolls out Dynamics 2023 release wave 2. This phase introduces new and enhanced features for Dynamics 365, Viva Sales, and the Supply Chain platform. Users should see updates rolling out between October 2023 and March 2024. There are new innovations designed to provide organizations with the capabilities needed to transform how they do business.

It seems like the only thing anyone’s talking about is the influence of artificial intelligence (AI). We’ve seen companies start integrating AI technology into customer service processes. Microsoft Copilot AI allows businesses to leverage the power of AI into Dynamics 365’s enterprise resource planning (ERP) capabilities. You can reduce manual labor and allow workers to spend more time on critical aspects of their jobs. Let’s look at what you can accomplish with Microsoft Dynamics 365 ERP and AI.

The past few years have seen supply chains challenged like never before. Even though we’re past the worst effects of the COVID-19 pandemic, there are still other issues to address. Many businesses have learned that they need technology capable of helping them adapt to changes and achieve a higher degree of supply chain resilience. Microsoft wants to help companies to accomplish this by using artificial intelligence (AI) in the Dynamics 365 ecosystem. Let’s look at what you can achieve with AI in supply chain management. 

Data now forms the center of most business decisions. Company leaders use it to understand the strengths and challenges of their current business models. Thanks to modern technology, we can now capture and review real-time data. Solutions like Microsoft Dynamics 365 store information in internal databases so users can quickly access information from storage platforms like Dataverse. Let’s explore how Dataverse works. We’ll also go over what you can achieve by working with Dynamics 365 and Dataverse.  

Microsoft showed its commitment to using artificial intelligence through its partnership with OpenAI. At this point, they’re most well-known as the creators of ChatGPT. The company’s Dynamics 365 release wave 1 plan showed how Microsoft would introduce hundreds of AI capabilities within their enterprise resource planning (ERP) solutions. Project managers stand to benefit significantly from Copilot by using AI in project management.

In a world where consumers have more choices than ever, businesses must find ways to forge connections a customer can’t get elsewhere. Customer relationship management (CRM) solutions give small and medium-sized businesses (SMBs) a way to understand customers and prospects to help them provide better service. Microsoft Dynamics 365 provides a customer service CRM platform that helps track, manage, and store customer-related information.

Business intelligence involves gathering, reviewing, and presenting data visually. It helps organizations make more informed decisions by making information easier to understand. There are numerous software tools available to carry out business intelligence, including Microsoft Dynamics. It allows businesses to place data into a single environment to extract insights and make more effective decisions. Let’s look at what your business could gain by turning to Dynamics 365 for business intelligence software. 

Microsoft’s Power Platform provides organizations with low and no-code development tools that facilitate the building of custom applications. You can also automate workflows and perform analysis. Dynamics 365 AI Builder expands upon those capabilities, increasing companies’ ability to optimize their business processes. Users can use it to develop custom AI models that fit their needs or use prebuilt models that fit common business scenarios without having advanced coding or analytics skills.  

Below is an overview of the capabilities available with AI Builder Dynamics 365.  

Companies love finding a great ERP system that fits their current business environment. Ideally, the company manufacturing the product continues making updates that allow a business to continue its use. Sometimes, though, a manufacturer might decide to discontinue solutions because they’re focusing on something new.

That kind of talk has cropped up around Microsoft Great Plains, or Microsoft GP. Businesses happy with the platform may come across rumors that Microsoft plans to no longer provide support after 2025. The resulting confusion can leave business owners needing clarification about what to expect.

Smaller companies who use Dynamics GP to manage their business and financial processes may worry about what happens after that date. That’s why we’ve provided this article to answer questions about Dynamics GP and how Microsoft plans to support the product.