After introducing new AI advances within the Dynamics environment during Wave 1, Microsoft continues to expand its use of AI as the company rolls out Dynamics 2023 release wave 2. This phase introduces new and enhanced features for Dynamics 365, Viva Sales, and the Supply Chain platform. Users should see updates rolling out between October 2023 and March 2024. There are new innovations designed to provide organizations with the capabilities needed to transform how they do business.

The past few years have seen supply chains challenged like never before. Even though we’re past the worst effects of the COVID-19 pandemic, there are still other issues to address. Many businesses have learned that they need technology capable of helping them adapt to changes and achieve a higher degree of supply chain resilience. Microsoft wants to help companies to accomplish this by using artificial intelligence (AI) in the Dynamics 365 ecosystem. Let’s look at what you can achieve with AI in supply chain management. 

Data now forms the center of most business decisions. Company leaders use it to understand the strengths and challenges of their current business models. Thanks to modern technology, we can now capture and review real-time data. Solutions like Microsoft Dynamics 365 store information in internal databases so users can quickly access information from storage platforms like Dataverse. Let’s explore how Dataverse works. We’ll also go over what you can achieve by working with Dynamics 365 and Dataverse.  

Microsoft’s Power Platform provides organizations with low and no-code development tools that facilitate the building of custom applications. You can also automate workflows and perform analysis. Dynamics 365 AI Builder expands upon those capabilities, increasing companies’ ability to optimize their business processes. Users can use it to develop custom AI models that fit their needs or use prebuilt models that fit common business scenarios without having advanced coding or analytics skills.  

Below is an overview of the capabilities available with AI Builder Dynamics 365.  

As businesses grow, they need technology capable of scaling up with the increased demand. It’s why many companies turn to solutions like Microsoft Dynamics GP to handle their accounting and business needs. It’s a popular choice among small and medium-sized businesses (SMBs) because of its flexibility and robustness. However, many organizations aren’t optimizing the solution in ways that provide maximum efficiency. You can benefit from hiring a Microsoft Dynamics GP Consultant if your company falls into that category.

Dynamics 365 provides businesses with a customer relationship management (CRM) solution to improve their marketing capabilities. When leveraged correctly, Dynamics 365 Customer Engagement can help companies achieve higher sales and provide quality customer service to build upon customer loyalty. The suite of business applications makes it easier for your organization to engage with customers at various touchpoints and manage those relationships.  

Dynamics 365 Customer Insights is a customer data platform (CDP) businesses use to provide customers with more personalized experiences. It enhances the functionality of Microsoft products like Dynamics 365 CRM and ERP by offering holistic insights into what’s happening with customers. That’s thanks to Customer Insight’s ability to combine customer data with information from Internet of Things (IoT) and operational tools. In addition, you can build upon the capabilities of Dynamics 365 Customer Insights by integrating AI capabilities.

As one of the pioneers of business technology, it stands to reason that Microsoft would be at the forefront of helping companies incorporate artificial intelligence (AI) into their business processes. Microsoft Dynamics 365 Copilot is designed to automate repetitive customer service and sales tasks. Enterprise CRM and CX software users now have AI-backed tools to help them get through routine tasks more efficiently.

Businesses need every advantage possible to grow and thrive in a competitive environment. Microsoft Power Platform and Dynamics 365 help companies increase productivity through custom application development and task automation. When used together, both help businesses streamline essential processes throughout their organization. As a result, you can cut down on manual errors while boosting efficiency at every level. Keep reading for an introduction to Microsoft Power Platform and Dynamics 365.

Microsoft’s 2023 Release Wave 1 for Dynamics 365 and Power Platform promises updates and capabilities designed to transform how their customers do business. With hundreds of new features announced across Dynamics 365 applications, capturing all the changes in one blog post would be impossible. However, we did want to shed light on the most prominent updates within Microsoft Dynamics 365 and Power Platform.