Any good business executive understands the key to customer retention is making customers happy. Microsoft has become a pioneer in leveraging artificial intelligence (AI) to enhance the customer experience. Ideally, companies could gain a competitive edge, improved customer retention, and higher revenue growth. Microsoft AI customer insight tools like Customer Insights and Copilot use data organizations obtain from customers to find new opportunities for business growth and ways to increase customer satisfaction. 

Even if your IT department does everything correctly, you may occasionally run into issues while working in Dynamics 365. Optimal system performance depends on various factors, so it’s not always about your internet connection speed. Let’s look at some common reasons for Dynamics 365 running slow. In addition, we’ll cover some other solutions to problems users may encounter.

The current business landscape is more complex than ever. For example, local and federal regulations impact how eCommerce businesses handle customer data. Global events impact the supply chain, which can affect a company’s ability to deliver products on time. You need business applications capable of helping your company users navigate these changes. 

Microsoft Dynamics 365 eCommerce helps your organization do everything from building a new storefront to managing payment transactions. You can easily streamline your eCommerce operations. Let’s look at different ways you can use Dynamics 365 Business Central to optimize your eCommerce functions. 

Looking to expand its footprint in the world of cloud ERPs, Microsoft launched Dynamics 365 Business Central in 2018. The enterprise resource planning (ERP) solution primarily targets small to medium-sized businesses (SMBs). One point of confusion for many is that Microsoft already had other ERP solutions in the market that had become very popular. 

Business Central was initially known as Dynamics NAV, the on-premises version. You also had Dynamic AX, whose functionality is now spread across Dynamics 365 Finance, Project Operations, and Human Resources. There’s also Dynamics GP, another popular small business ERP. 

If you’re considering moving from your on-premises Dynamics installation to the cloud, it helps to understand the benefits of such a move. That’s why we’ve prepared an overview of Business Central vs. Dynamics 365 popular ERPs. 

Customer relationship management (CRM) tools help businesses manage, coordinate, and organize customer information. They’re essential in helping salespeople manage and track inbound leads and help marketers understand the impact of individual campaigns. HubSpot and Microsoft Dynamics 365 are two of the top CRM solutions organizations use for marketing and sales. Let’s look at Dynamics 365 vs. HubSpot and how their capabilities make it easier to manage functions in both. 

Microsoft Dynamics suite of business solutions gives small and large organizations access to quality customer relationship management (CRM) and enterprise resource planning (ERP) capabilities. However, it’s always helpful to have consultants available to provide support from the point of installation to ensure that you have the right modules for your business needs. Internet eBusiness Solutions (IES) understands the intricacies of working with various Dynamics implementations, from AX to the current cloud platform, Microsoft Dynamics 365.

It’s no secret that AI is transforming everything about helping customers, including those in the field. Field service constantly evolves, with organizations dealing with everything from unpredictable economics to changing customer preferences. As always, companies must do more with less and require innovative solutions to make that happen. That’s possible thanks to the combination of Dynamics 365 Field Service and Copilot, Microsoft’s AI-powered assistant that helps accelerate field service productivity.

The term “metaverse” has become synonymous with gaming and virtual reality in recent years. It’s hard for a lot of people to understand how to apply the concept to everyday life in a practical way. It helps to think of the metaverse as a movement versus a specific market niche. The industrial metaverse leverages immersive technology in the cloud to redefine how people and machines work together. Microsoft looks to embrace the promise of the industrial metaverse to improve how the world functions.  

For years, Dynamics AX’s robust enterprise resource planning (ERP) capabilities provided enterprise users the tools to manage critical business functions like finance, e-commerce, retail, and project management. As the landscape continues to evolve with the introduction of new technology, Microsoft sees Dynamics 365 as the future of ERP solutions.

Today’s fast-paced business landscape makes efficient warehouse management more critical than ever. Companies looking to remain competitive can’t afford to get bogged down in traditional manual processes. They’re often error-prone and slow, leading to a lot of wasted time, money, and resources.