The reality of business today is that it costs more to attract new customers than it does to retain the old ones. Fortunately, there are tools like Dynamics 365 Customer Insights to help you achieve both of these goals. Here’s how Dynamics 365 Customer Insights could help your organization better understand the perception of your products and services in the marketplace.

In late 2019, ServiceNow announced they were embracing DevOps integrations with a variety of platforms. The organization acknowledged that the current DevOps frameworks forced much faster deployments than traditional IT Infrastructure Library (ITIL) requires. As industries turned to the cloud, these faster frameworks, agility, and scalability needed to be coupled with consistent, repeatable processes, along with the transparency that ServiceNow provides. So a new ServiceNow Azure DevOps integration simply made sense.

In manufacturing, managing a global supply chain requires a proactive and agile approach. Market factors force supply chain changes that manufacturers must quickly overcome or run the risk that the entire delicate infrastructure will fail.

If you run a small business, new software may be the last thing on your mind. Perhaps you’re more worried about finding better employees or increasing cash flow. Maybe your A/R is too high or there’s a supply chain issue holding you back. We know that small business owners have all kinds of worries.

Salesforce vs. Dynamics: In a review of the top CRM tools, it’s usually these two behemoths that go head-to-head when enterprise organizations consider new sales and marketing software.

Healthcare is increasingly driven by value. Under the influence of our digital devices, healthcare consumers are increasingly aware that they have choices in services. Whether it’s seeking help at a minute clinic or urgent care, traveling to the ER, or seeing a family practice doctor, most consumers know there is a plethora of resources at their fingertips

2019 has been the year that enterprise organizations finally moved to the cloud. TechRepublic reports that nearly 70% of enterprise organizations moved data to an off-premise data server this year. This encroachment by cloud vendors into the formerly on-premise space has led many software companies to add cloud software options to previously installation-only software.

The old Dynamics CRM received an upgrade in 2016 to the new rebranded Dynamics 365. The new platform combined the existing customer relationship management (CRM) software with Microsoft’s enterprise resource planning (ERP) platform and a full suite of tools covering finance, marketing, sales, operations, and more. The goal of the upgrade was to eliminate the silos between these departments in a repacking of some of the Dynamic suite of products into one integrated whole.

2020 may be a breakthrough year for AI in business. As you probably know, AI stands for artificial intelligence, a concept that has been around for more than 50-years. While true AI (sci-fi movie style) isn’t here quite yet, it’s also used to refer to for computer algorithms that are making our lives a lot easier. You’ll find AI tools all around us, from the natural language processing that lives in your smartphone to the machine learning programs that help your Alexa respond to your request.

Markets are increasingly competitive, but software can help sales teams more effectively influence the buyer journey and close more deals. Customer service teams can leverage that same software to improve the client experience and increase their retention over the long term.