Software changes. It’s the cardinal rule, whether you’re Oracle, Microsoft, or Apple. As a Microsoft partner, we know that the organization is constantly iterating to make their products better for the end user. While it’s important to embrace the spirit of continuous improvement in the digital era, we also recognize that Microsoft has been changing their products a lot lately, including renaming and rebranding these new and improved tools.

Here’s the hard truth about even the best software; it cannot fix broken processes. This is especially true in the area of sales and customer service, where the best practices your team adopts can have a real impact on the corporate bottom line.

This may be a bit of an understatement, but implementing enterprise resource planning (ERP) software is not easy. When the software connects with almost every aspect of your business, there is a lot of potential for disaster. Unsurprisingly, ERP implementation failures are common.

Sales teams are tasked with the difficult job of finding clients willing to buy, earning their trust, and closing the deal. It’s always been a tough job, but the truth is – if sales don’t happen the business world would simply stop. That makes selling one of the most important professions in the world.

Advocates for the old Great Plains software complain that when Microsoft bought it, they messed with a perfectly good tool. Advocates for the new Microsoft Dynamics GP say there have been consistent improvements to the software, which has turned it into a premier mid-level accounting solution linked to a whole suite of productivity products.

Managing the customer experience is the most important business strategy you can undertake in 2019. Increasing brand impressions for prospects is just as important as creating positive direct interactions with customers. It’s particularly important for small companies that are fighting against competing businesses.

There’s one thing that just about everyone can agree on when discussing cloud-based enterprise resource planning (ERP) software – it helps small businesses compete against bigger organizations.

The newest member of Microsoft Dynamics 365 family is called Dynamics 365 Business Central, which is an enterprise resource planning (ERP) platform designed for the small to mid-sized business. It can get confusing because Dynamics Business Central is essentially the successor of Dynamics NAV. Microsoft has also rebranded, tweaked, and issued new versions for their middle-market ERP platform, including:

Rolling out any new software requires planning and finesse. Dynamics 365 implementation is a tricky process no matter the size of your business. That’s because this sophisticated software could impact many areas of your business. Dynamics 365 migrations are particularly tricky at the enterprise-level, as the rollout could encompass dozens of corporate departments. But having a process in place for Dynamics 365 implementation is important even for a small business.