For years, Dynamics AX’s robust enterprise resource planning (ERP) capabilities provided enterprise users the tools to manage critical business functions like finance, e-commerce, retail, and project management. As the landscape continues to evolve with the introduction of new technology, Microsoft sees Dynamics 365 as the future of ERP solutions.

Today’s fast-paced business landscape makes efficient warehouse management more critical than ever. Companies looking to remain competitive can’t afford to get bogged down in traditional manual processes. They’re often error-prone and slow, leading to a lot of wasted time, money, and resources.  

Microsoft Dynamics 365 has consistently recognized the need to allow businesses to learn everything they can about their customers. The Customer Insights platform provides customer service representatives and their managers with AI and analytics tools that help them make decisions to boost customer satisfaction. These features were made available within the Dynamics 365 Customer Service module.

Salespeople would love to spend most of their time engaging with customers and helping them find a product that makes them happy. In reality, a lot of the sales day is taken up with administrative tasks that involve a lot of data entry into a CRM and email composition. That’s time lost that could be used to meet new customers.

Sellers must focus on building customer relationships and getting the information necessary to close a deal. Because of the time it takes to complete administrative tasks, sellers often spend less than 40% of their time selling. Instead, salespeople spend most of the day composing emails and ensuring they’ve accurately updated the business customer relationship management (CRM) system.

After introducing new AI advances within the Dynamics environment during Wave 1, Microsoft continues to expand its use of AI as the company rolls out Dynamics 2023 release wave 2. This phase introduces new and enhanced features for Dynamics 365, Viva Sales, and the Supply Chain platform. Users should see updates rolling out between October 2023 and March 2024. There are new innovations designed to provide organizations with the capabilities needed to transform how they do business.

It seems like the only thing anyone’s talking about is the influence of artificial intelligence (AI). We’ve seen companies start integrating AI technology into customer service processes. Microsoft Copilot AI allows businesses to leverage the power of AI into Dynamics 365’s enterprise resource planning (ERP) capabilities. You can reduce manual labor and allow workers to spend more time on critical aspects of their jobs. Let’s look at what you can accomplish with Microsoft Dynamics 365 ERP and AI.

The past few years have seen supply chains challenged like never before. Even though we’re past the worst effects of the COVID-19 pandemic, there are still other issues to address. Many businesses have learned that they need technology capable of helping them adapt to changes and achieve a higher degree of supply chain resilience. Microsoft wants to help companies to accomplish this by using artificial intelligence (AI) in the Dynamics 365 ecosystem. Let’s look at what you can achieve with AI in supply chain management. 

Data now forms the center of most business decisions. Company leaders use it to understand the strengths and challenges of their current business models. Thanks to modern technology, we can now capture and review real-time data. Solutions like Microsoft Dynamics 365 store information in internal databases so users can quickly access information from storage platforms like Dataverse. Let’s explore how Dataverse works. We’ll also go over what you can achieve by working with Dynamics 365 and Dataverse.  

Microsoft showed its commitment to using artificial intelligence through its partnership with OpenAI. At this point, they’re most well-known as the creators of ChatGPT. The company’s Dynamics 365 release wave 1 plan showed how Microsoft would introduce hundreds of AI capabilities within their enterprise resource planning (ERP) solutions. Project managers stand to benefit significantly from Copilot by using AI in project management.