Microsoft Dynamics 365 has consistently recognized the need to allow businesses to learn everything they can about their customers. The Customer Insights platform provides customer service representatives and their managers with AI and analytics tools that help them make decisions to boost customer satisfaction. These features were made available within the Dynamics 365 Customer Service module.

Sellers must focus on building customer relationships and getting the information necessary to close a deal. Because of the time it takes to complete administrative tasks, sellers often spend less than 40% of their time selling. Instead, salespeople spend most of the day composing emails and ensuring they’ve accurately updated the business customer relationship management (CRM) system.

Business intelligence involves gathering, reviewing, and presenting data visually. It helps organizations make more informed decisions by making information easier to understand. There are numerous software tools available to carry out business intelligence, including Microsoft Dynamics. It allows businesses to place data into a single environment to extract insights and make more effective decisions. Let’s look at what your business could gain by turning to Dynamics 365 for business intelligence software. 

As businesses grow, they need technology capable of scaling up with the increased demand. It’s why many companies turn to solutions like Microsoft Dynamics GP to handle their accounting and business needs. It’s a popular choice among small and medium-sized businesses (SMBs) because of its flexibility and robustness. However, many organizations aren’t optimizing the solution in ways that provide maximum efficiency. You can benefit from hiring a Microsoft Dynamics GP Consultant if your company falls into that category.

Artificial intelligence (AI) 's impact on the business world continues to be felt. Thanks to the company’s partnership with OpenAI, the creator of ChatGPT, Microsoft made the technology a significant part of its Dynamics 365 release wave 1 plan. The changes in Dynamic 365 introduce hundreds of new capabilities within various Dynamics 365 applications. Below is an overview of how the combination of AI and Microsoft Dynamics features prominently in Microsoft’s 2023 release plans.

Nonprofits work to improve individual people’s lives, often with minimal resources. Those who dedicate themselves to the effort focus more on doing something fulfilling versus business growth and high profits. The need to achieve maximum efficiency on a smaller budget is a big reason to choose Microsoft Dynamics for nonprofits. It’s ideal for small and medium-sized organizations looking to optimize their work processes to help them achieve their goal of helping as many as possible.

Many small and medium-sized businesses rely on Microsoft Dynamics products to manage data, control business processes, and centralize customer relationship management. As internal and external security threats continue to be a concern, Dynamics 365 customers should learn how to correctly leverage the various security features embedded within the platform. That’s why we’re providing this guide to help organizations protect information that passes through or gets stored in Dynamics 365.

In the past, small and medium-sized businesses didn’t always have the resources of large enterprises capable of investing in expensive ERP and CRM platforms. That’s changed thanks to solutions like Microsoft Dynamics 365, which allow companies of any size to participate in the ongoing digital revolution. The platform represents a game-changer for small businesses looking for a powerful solution to support ongoing business growth. Let’s examine how Dynamics 365 for small businesses helps level the playing field.

Getting an accurate picture of what’s happening with your company finances is crucial if you want to sustain growth. Financial Management in Dynamics 365 provides organizations with modern software that generates insights into essential financial information. In addition, the platform offers capabilities that help businesses reduce financial risk and fraud. The out-of-the-box functionality of Dynamics 365 Finance allows organizations to optimize their financial processes quickly.

Microsoft is one of the biggest names around when it comes to business software solutions. If you’re in the market for an enterprise resource planning (ERP) or customer relationship management (CRM) platform, your research should have turned up information on Microsoft Dynamics. With so many versions available, you may be wondering what makes them distinct from each other. That’s why we’ve set up this guide to help you understand critical differences between some of the most popular Microsoft Dynamics solutions.