The way your organization handles customer service directly affects the public perception of your company. For that reason, your agents must have access to technology capable of helping them provide an ideal experience for customers while making agents more efficient.

Microsoft AX is an ERP solution designed to assist companies in organizing and automating business processes. However, with Microsoft ending support for Dynamics AX in 2021, you may be looking to transition your ERP services over to Dynamics 365.

As ERP systems mature, it’s reasonable to assume that your organization will have to choose whether to continue supporting a legacy product or move on to something new. Sometimes the vendor decides to end product support for older software as they transition to new offerings. However, most organizations need time to test out and implement a new ERP platform.

Many organizations set out with the best of intentions for implementing a Microsoft Dynamics 365 solution. The promise of streamlining internal business processes and improving efficiency is why many organizations decide to use Microsoft Dynamics 365. However, without a Microsoft Dynamics partner, things can quickly get out of hand.

The effort you put into developing your workforce talent pays off in the success of your business. However, before introducing Microsoft Dynamics 365 into your organization, make sure you take employee training into account. Otherwise, you could run into issues incorporating Dynamics 365 into your company culture. For that reason, you might want to investigate hiring an outside firm to help your organization with its Microsoft Dynamics training efforts.

One of the benefits of using Microsoft Dynamics 365 as your organization’s ERP and CRM solution is the way it easily integrates with popular Microsoft products. However, you can also incorporate other popular services with the platform to expand the capabilities of your Dynamics 365 instance.

Running a smaller company can feel like managing a circus. You’re constantly juggling different acts and working hard to keep the show running smoothly. Unfortunately, one slight misstep can throw the entire thing off. Because they have very little room for error, small and medium-sized businesses (SMBs) must make the best use of the resources at their disposal. For that reason, they need to ensure they’re investing in the best ERP software for small and medium enterprises.

Invoice management is a major part of business. Getting your invoices paid on time is essential to ensuring you don’t end up with liabilities that lead to problems with your vendors. However, as your company grows, getting all your invoices handled on time can take more time. The Accounts Payable (AP) automation capabilities within Dynamics 365 help you speed up invoice processes.

The need to become as customer-focused as possible has companies large and small looking to implement CRM software. However, executing a successful Dynamics CRM implementation takes more than willpower. Getting it done correctly requires that organizations take the time to lay out a Dynamics CRM implementation plan. That way, you avoid mistakes that could lead to costly business downtime and dissatisfied customers.

Good marketing is key to helping companies generate enough demand to increase revenues. Dynamics 365 for Marketing helps organizations turn potential prospects into solid business relationships. One of the best things about all Dynamics 365 Marketing is how easy it is to use. In addition, the platform offers the best marketing automation software for Microsoft Dynamics CRM. You can use the embedded intelligence within both applications to encourage engagement and turn leads into regular clients.