Customer relationship management (CRM) software is a single-database platform where all of your interactions with prospects and customers are stored. It is the single source of information that should meet the needs of multiple departments in a business.

“The better a business can manage the relationships it has with its customers the more successful it will become.”
Info Entrepreneurs

Reaping the benefits of customer relationship management should be the goal of every company. There is simply no way to build a business without it

When it’s time to consider accounting software, understanding the strengths and weaknesses of the platform is very important. Obviously, you’ll look at ease of use, support, and how the software meets your unique business case. But it’s also going to be hard to decide between software, especially if your organization is planning on growing.

As with most SaaS based solution, Dynamics for Finance and Operations needs to be customized a bit to get the most out of the software. Putting in the time up front to set up these modules will improve the speed of adoption and overall ROI.

“The future market is driven by cloud ERP adoption among enterprises of all sizes.”
MarketWatch

CRM, or customer relationship management software is a title that actually does a nice job describing the core functionality of the technology. Microsoft Dynamics 365 CRM is a data warehouse where every customer relationship can be tracked and managed. When a CRM like Dynamics is optimized, it means that your entire organization can have an accurate idea how well you’re managing existing customers and the prospecting sales pipeline.

Microsoft is trying a new strategy this summer, offering specialized applications for specific industry categories. They’ve offered Dynamics 365 for Finance, Operations, Talent, and now for Retail applications. It’s a smart way to offer these products by tying the software into the areas where businesses need them the most.

Few software solutions have been around as long or evolved as much as Microsoft Outlook. Originally released for MS-DOS back in 1992, Outlook has since gone through countless iterations and been integrated with a dizzying number of apps. In recent years, Microsoft has developed an Outlook integration with its ERP solution, Dynamics 365.

Change is hard. That’s why deploying technology makes for a challenging environment in any company. New technology helps companies improve – but only if employees are properly trained in how to optimize it. That’s why the installation of new software or hardware is often met with a collective sigh; providing training takes skill and attention to best practices – or the rollout may cause a lot of frustration.

Deploying any new technology requires expertise in best practices that will facilitate learning across a diverse set of employees. Those best practices must accommodate all learning styles with a variety of techniques designed to reach every user in the company.

The U.S. is facing a talent shortage. CNN Money reports the unemployed labor pool is still at 4.1%, a 17-year low. While this is good news for employees, it’s bad news for employers struggling to find the help they need to get the job done.