Customers have made it clear that the old way of doing business is no longer enough. Instead of connecting directly with salespeople, many tend to reach out using digital channels to get answers to questions or make purchasing decisions. Sellers find themselves more in the role of a trusted advisor. That means sellers need tools that allow them to regroup and find other ways to make a difference for customers. That’s why Microsoft has worked to update its Dynamics 365 platform with generative AI for sales.

Any good business executive understands the key to customer retention is making customers happy. Microsoft has become a pioneer in leveraging artificial intelligence (AI) to enhance the customer experience. Ideally, companies could gain a competitive edge, improved customer retention, and higher revenue growth. Microsoft AI customer insight tools like Customer Insights and Copilot use data organizations obtain from customers to find new opportunities for business growth and ways to increase customer satisfaction. 

One of the benefits of using Dynamics 365 Business Central as your enterprise resource planning (ERP) solution is the ability to set up automated workflows. They provide relief from the manual work that often bogs users down during the day. You don’t need a technical background to become proficient at building Business Central workflows. 

Businesses use bank reconciliation to ensure that cash balances and transactions from bank statements are recorded in the general ledger. During this process, the reviewer looks for discrepancies. If one is found, the two cash amounts are brought into alignment by adjusting for unrecorded transactions, which can include bank fees and deposits not yet cleared.

Dynamics 365 Business Central bank reconciliation is made easier thanks to the tools provided by the platform. You can resolve any issues that might impact budgeting and forecasting. This article provides an overview of how to perform bank reconciliation in Business Central. 

Microsoft Dynamics CRM integration can be a complex issue for companies. After all, the basic Microsoft Dynamics 365 CRM platform offers a broad spectrum of tools to drive marketing, sales, and customer service. It even has tools specifically designed to support field service companies by creating work orders for calls and allowing technicians to access customer records remotely.

Evolving dramatically since its inception to support far greater functionality, capability, accessibility, and scalability. The latest iteration of Microsoft Dynamics 365 handles everything from lead generation to insight delivery, so why should a company shop around for integration software?

The current business landscape is more complex than ever. For example, local and federal regulations impact how eCommerce businesses handle customer data. Global events impact the supply chain, which can affect a company’s ability to deliver products on time. You need business applications capable of helping your company users navigate these changes. 

Microsoft Dynamics 365 eCommerce helps your organization do everything from building a new storefront to managing payment transactions. You can easily streamline your eCommerce operations. Let’s look at different ways you can use Dynamics 365 Business Central to optimize your eCommerce functions. 

Dynamics NAV is an established, robust enterprise resource planning (ERP) tool that helps organizations manage business functions, including finance, human resources, and supply chain management. However, many companies happy with NAV find themselves needing to extend their ability to scale their ERP solution with company growth. In addition, they’re looking for a solution that lets them operate in the cloud. 

Microsoft Dynamics 365 Business Central expands upon the capabilities provided by Dynamics NAV. Let's examine why companies might want to undergo a NAV to Business Central upgrade and the process involved. 

Businesses often find it necessary to integrate different applications with native and third-party applications, which usually presents challenges for IT professionals and developers. One advantage of Dynamics 365 Business Central is that it can be integrated with existing Microsoft environments and popular third-party software. Let’s explore what’s possible with Business Central integration.  

Are you looking to make your business more agile? One way of doing that is by moving your current Dynamics 365 Business Central instance from on-premises to the cloud. That lets your company unlock benefits like streamlining your operations, cost savings because of fewer server costs, and a greater ability to scale and grow your business. Let’s look at how you migrate Business Central on-premises to Business Central Cloud. 

Looking to expand its footprint in the world of cloud ERPs, Microsoft launched Dynamics 365 Business Central in 2018. The enterprise resource planning (ERP) solution primarily targets small to medium-sized businesses (SMBs). One point of confusion for many is that Microsoft already had other ERP solutions in the market that had become very popular. 

Business Central was initially known as Dynamics NAV, the on-premises version. You also had Dynamic AX, whose functionality is now spread across Dynamics 365 Finance, Project Operations, and Human Resources. There’s also Dynamics GP, another popular small business ERP. 

If you’re considering moving from your on-premises Dynamics installation to the cloud, it helps to understand the benefits of such a move. That’s why we’ve prepared an overview of Business Central vs. Dynamics 365 popular ERPs.