Dynamics 365 Customer Insights is a customer data platform (CDP) businesses use to provide customers with more personalized experiences. It enhances the functionality of Microsoft products like Dynamics 365 CRM and ERP by offering holistic insights into what’s happening with customers. That’s thanks to Customer Insight’s ability to combine customer data with information from Internet of Things (IoT) and operational tools. In addition, you can build upon the capabilities of Dynamics 365 Customer Insights by integrating AI capabilities.

As one of the pioneers of business technology, it stands to reason that Microsoft would be at the forefront of helping companies incorporate artificial intelligence (AI) into their business processes. Microsoft Dynamics 365 Copilot is designed to automate repetitive customer service and sales tasks. Enterprise CRM and CX software users now have AI-backed tools to help them get through routine tasks more efficiently.

Businesses need every advantage possible to grow and thrive in a competitive environment. Microsoft Power Platform and Dynamics 365 help companies increase productivity through custom application development and task automation. When used together, both help businesses streamline essential processes throughout their organization. As a result, you can cut down on manual errors while boosting efficiency at every level. Keep reading for an introduction to Microsoft Power Platform and Dynamics 365.

Microsoft’s 2023 Release Wave 1 for Dynamics 365 and Power Platform promises updates and capabilities designed to transform how their customers do business. With hundreds of new features announced across Dynamics 365 applications, capturing all the changes in one blog post would be impossible. However, we did want to shed light on the most prominent updates within Microsoft Dynamics 365 and Power Platform.

When Toyota started looking for ways to improve process flows in their automobile production lines, they came up with the concept of lean manufacturing. Today, the practice has been adopted in various industries to help companies become more efficient and get ahead of competitors. Dynamics 365 supports lean manufacturing principles by providing capabilities that help organizations cut down on waste and optimize their production flows.

More organizations are starting to understand the benefits of having essential business applications within a single platform. Microsoft 365 and Microsoft Dynamics 365 are both software-as-a-service (SaaS) platforms that fulfill different organizational needs for companies. Let’s look at how the platforms differ and the benefits they offer for organizations working in various industries.

Most organizations today have data held in different business areas. For example, the accounting department might store information in one place, while operations might use a separate database. That doesn’t account for cloud-based enterprise resource planning (ERP), customer relationship management (CRM), and point-of-sale (POS) tools in use.

Having so many disconnected data sources makes it harder to understand what customers want and how your organization can provide them with an optimal experience. That’s where Microsoft Dynamics 365 for AI, which has evolved to Microsoft Dynamics 365 Customer Insights, can be a big help.

Microsoft Dynamics 365’s suite of modern business applications makes it adaptable to various industries. It’s why companies ranging from small start-ups to large enterprises rely on the software-as-a-service (SaaS) solution to deliver valuable business services. Following best practices during Microsoft Dynamics 365 implementation helps organizations maximize the platform’s benefits. In addition, businesses should avoid making the following mistakes to avoid problems that could impact their operating ability.

Microsoft Dynamics 365 gives organizations everything they need to support different business areas, including marketing, finance, sales, and customer service. However, with so many options, business users often need some help learning how to make the best use of the platform. That’s why we’ve compiled a few Microsoft Dynamics tips to aid users as they start working with the software.

One of the biggest benefits companies gain from Dynamics 365 is the ability to pick and choose from the different modules. However, figuring out what you need can become confusing if you're unfamiliar with the platform. Where do you go if you’re looking for something like a Dynamics 365 payroll module? For that reason, we’ve compiled this overview to help you answer questions about some of the most popular modules in Dynamics 365 modules to choose from when you sign up for a subscription.