Dynamics 365 Customer Insights is a customer data platform (CDP) businesses use to provide customers with more personalized experiences. It enhances the functionality of Microsoft products like Dynamics 365 CRM and ERP by offering holistic insights into what’s happening with customers. That’s thanks to Customer Insight’s ability to combine customer data with information from Internet of Things (IoT) and operational tools. In addition, you can build upon the capabilities of Dynamics 365 Customer Insights by integrating AI capabilities.

As one of the pioneers of business technology, it stands to reason that Microsoft would be at the forefront of helping companies incorporate artificial intelligence (AI) into their business processes. Microsoft Dynamics 365 Copilot is designed to automate repetitive customer service and sales tasks. Enterprise CRM and CX software users now have AI-backed tools to help them get through routine tasks more efficiently.

Businesses need every advantage possible to grow and thrive in a competitive environment. Microsoft Power Platform and Dynamics 365 help companies increase productivity through custom application development and task automation. When used together, both help businesses streamline essential processes throughout their organization. As a result, you can cut down on manual errors while boosting efficiency at every level. Keep reading for an introduction to Microsoft Power Platform and Dynamics 365.

Microsoft’s 2023 Release Wave 1 for Dynamics 365 and Power Platform promises updates and capabilities designed to transform how their customers do business. With hundreds of new features announced across Dynamics 365 applications, capturing all the changes in one blog post would be impossible. However, we did want to shed light on the most prominent updates within Microsoft Dynamics 365 and Power Platform.

Artificial intelligence (AI) 's impact on the business world continues to be felt. Thanks to the company’s partnership with OpenAI, the creator of ChatGPT, Microsoft made the technology a significant part of its Dynamics 365 release wave 1 plan. The changes in Dynamic 365 introduce hundreds of new capabilities within various Dynamics 365 applications. Below is an overview of how the combination of AI and Microsoft Dynamics features prominently in Microsoft’s 2023 release plans.

As the business-to-business (B2B) buyer’s journey evolves, marketers find themselves challenged to find new ways of making connections. Marketing B2B products is more complex, especially when product features aren’t immediately visible to potential customers. Microsoft Dynamics 365 employs B2B marketing automation to help marketers establish personalized experiences to show potential leads how they could benefit from a new product or service.

A shift in work patterns has led to many organizations having a workplace split between remote, in-office, and hybrid workers. Because of that, many have turned to cloud technology to make it easier for employees to collaborate and perform job tasks from any location.

Many who currently have an on-premises instance of Dynamics 365 are looking to switch to the cloud version. Transitioning from Dynamics 365 on-premises to cloud migration can go off-track quickly without a well-thought-out execution plan.

When Toyota started looking for ways to improve process flows in their automobile production lines, they came up with the concept of lean manufacturing. Today, the practice has been adopted in various industries to help companies become more efficient and get ahead of competitors. Dynamics 365 supports lean manufacturing principles by providing capabilities that help organizations cut down on waste and optimize their production flows.

Nonprofits work to improve individual people’s lives, often with minimal resources. Those who dedicate themselves to the effort focus more on doing something fulfilling versus business growth and high profits. The need to achieve maximum efficiency on a smaller budget is a big reason to choose Microsoft Dynamics for nonprofits. It’s ideal for small and medium-sized organizations looking to optimize their work processes to help them achieve their goal of helping as many as possible.

Many small and medium-sized businesses rely on Microsoft Dynamics products to manage data, control business processes, and centralize customer relationship management. As internal and external security threats continue to be a concern, Dynamics 365 customers should learn how to correctly leverage the various security features embedded within the platform. That’s why we’re providing this guide to help organizations protect information that passes through or gets stored in Dynamics 365.