Salesforce remains the clear market leader in CRM sales, controlling nearly 24% of the overall market in 2021. While Microsoft Dynamics 365 has some ground to make up, there’s no question that the platform has a solid reputation for robustness and efficiency.

 While it’s hard to find a one-size-fits-all CRM solution for every company, Dynamics 365 has put a lot of work into making its software-as-a-service (SaaS) CRM adaptable to businesses of all sizes in every industry, from smaller startups to large enterprises. Let’s look at Salesforce vs. Dynamics to give you a better sense of the benefits offered by both platforms.

Today’s businesses face pressure to remain competitive in an ever-changing landscape. Data is a crucial asset for companies shifting to a digital environment. With information flowing back and forth from different channels, companies need technology capable of integrating data into a centralized platform. That’s led to an explosion in the use of enterprise resource planning (ERP) software. One big question enterprises work to answer is whether to go with a cloud ERP vs. an on-premises setup.

Today’s sales teams are swamped with managing different processes, data, and repetitive tasks. Overseeing it all is nearly possible without the right tools. Microsoft Dynamics 365 for Sales gives salespeople everything they need to improve customer relationships, track accounts, manage contacts, and close deals. Below are some ways businesses are leveraging the powerful capabilities of Dynamics 365 for Sales.

You may be considering an upgrade from Dynamics AX 2012 or 2013 to Dynamics 365 Business Central or another Dynamics product because of end-of-life support. There’s a lot of complexity involved in moving forward from AX 2012. It’s why many organizations turn to partners like Internet eBusiness Solutions (IES) to assist with the different phases involved.

With so many variables in everything from the database to the backing code, it helps to have the eye of an experienced professional evaluating the potential issues that might arise during your upgrade to Dynamics 365 Business Central.

Enterprise resource planning software (ERP) helps organizations seeking to automate standard business processes and achieve better performance from employees. Dynamics ERP lets organizations create a single source system for information tied to operations, commerce, supply chain functions, manufacturing, and finance.

When disaster strikes, the last thing you want is for your company to lose all the information stored in your Dynamics 365 instance. You need a disaster and backup recovery plan to ensure you retain your data and get your business back up and running quickly. Investing in a robust Dynamics 365 Backup and Disaster Recovery plan protects data and keeps you from losing valuable business information. Let’s look at how you can implement a cloud disaster recovery plan for Microsoft Dynamics 365.

Retailers today need the ability to adapt to changes, whether driven by supply chain challenges or shifts in consumer behavior. However, many still rely on outdated technology that doesn’t help the complexity of modern commerce. Consumers today expect flexibility around how and where they make purchases. Accomplishing that means finding optimal retail CRM software that scales as a business grows.

A successful Dynamics 365 setup depends on putting a lot of time and effort into the implementation. You want to make sure you adopt features most useful to business users. That means doing a complete business analysis of what’s available from Microsoft Dynamics 365 and how you can design it to fit your company’s needs. That’s why we’ve come up with this list of Dynamics 365 implementation best practices to go over as you think through how you can best leverage the platform throughout your organization.

Microsoft Dynamics combines the benefits of enterprise resource planning (ERP) and customer relationship management (CRM) software into one platform. Earlier versions of Microsoft Dynamics included products like AX, GP, and NAV to help companies manage financial and operational processes.