Artificial intelligence (AI) 's impact on the business world continues to be felt. Thanks to the company’s partnership with OpenAI, the creator of ChatGPT, Microsoft made the technology a significant part of its Dynamics 365 release wave 1 plan. The changes in Dynamic 365 introduce hundreds of new capabilities within various Dynamics 365 applications. Below is an overview of how the combination of AI and Microsoft Dynamics features prominently in Microsoft’s 2023 release plans.

As the business-to-business (B2B) buyer’s journey evolves, marketers find themselves challenged to find new ways of making connections. Marketing B2B products is more complex, especially when product features aren’t immediately visible to potential customers. Microsoft Dynamics 365 employs B2B marketing automation to help marketers establish personalized experiences to show potential leads how they could benefit from a new product or service.

When Toyota started looking for ways to improve process flows in their automobile production lines, they came up with the concept of lean manufacturing. Today, the practice has been adopted in various industries to help companies become more efficient and get ahead of competitors. Dynamics 365 supports lean manufacturing principles by providing capabilities that help organizations cut down on waste and optimize their production flows.

Nonprofits work to improve individual people’s lives, often with minimal resources. Those who dedicate themselves to the effort focus more on doing something fulfilling versus business growth and high profits. The need to achieve maximum efficiency on a smaller budget is a big reason to choose Microsoft Dynamics for nonprofits. It’s ideal for small and medium-sized organizations looking to optimize their work processes to help them achieve their goal of helping as many as possible.

Many small and medium-sized businesses rely on Microsoft Dynamics products to manage data, control business processes, and centralize customer relationship management. As internal and external security threats continue to be a concern, Dynamics 365 customers should learn how to correctly leverage the various security features embedded within the platform. That’s why we’re providing this guide to help organizations protect information that passes through or gets stored in Dynamics 365.

More organizations are starting to understand the benefits of having essential business applications within a single platform. Microsoft 365 and Microsoft Dynamics 365 are both software-as-a-service (SaaS) platforms that fulfill different organizational needs for companies. Let’s look at how the platforms differ and the benefits they offer for organizations working in various industries.

Most organizations today have data held in different business areas. For example, the accounting department might store information in one place, while operations might use a separate database. That doesn’t account for cloud-based enterprise resource planning (ERP), customer relationship management (CRM), and point-of-sale (POS) tools in use.

Having so many disconnected data sources makes it harder to understand what customers want and how your organization can provide them with an optimal experience. That’s where Microsoft Dynamics 365 for AI, which has evolved to Microsoft Dynamics 365 Customer Insights, can be a big help.

In the past, small and medium-sized businesses didn’t always have the resources of large enterprises capable of investing in expensive ERP and CRM platforms. That’s changed thanks to solutions like Microsoft Dynamics 365, which allow companies of any size to participate in the ongoing digital revolution. The platform represents a game-changer for small businesses looking for a powerful solution to support ongoing business growth. Let’s examine how Dynamics 365 for small businesses helps level the playing field.

Microsoft Dynamics 365’s suite of modern business applications makes it adaptable to various industries. It’s why companies ranging from small start-ups to large enterprises rely on the software-as-a-service (SaaS) solution to deliver valuable business services. Following best practices during Microsoft Dynamics 365 implementation helps organizations maximize the platform’s benefits. In addition, businesses should avoid making the following mistakes to avoid problems that could impact their operating ability.

Getting an accurate picture of what’s happening with your company finances is crucial if you want to sustain growth. Financial Management in Dynamics 365 provides organizations with modern software that generates insights into essential financial information. In addition, the platform offers capabilities that help businesses reduce financial risk and fraud. The out-of-the-box functionality of Dynamics 365 Finance allows organizations to optimize their financial processes quickly.